Katherine Lannan
South Easton,Ma
Summary
Results-driven professional with a successful background in retail management, consistently delivering exceptional store operations and driving sales growth. Collaborative team player dedicated to achieving outstanding outcomes while remaining adaptable to evolving demands. Demonstrated expertise in inventory management, customer service, and staff training, complemented by strong problem-solving and communication abilities. Passionate about creating a positive shopping experience and optimizing store performance.
Overview
19
19
years of professional experience
Work History
Sales associate
Booty by Brabants
10.2023 - Current
- Managed day-to-day functions at a traditional retail store.
- Managed packaging and shipment of e-commerce purchases.
- Delivered insights and recommendations to owners regarding new offerings.
Boutique Manager
Shiseido America's; Bareminerals
08.2012 - 06.2022
- Enhanced customer satisfaction through a people-first approach and effective talent growth.
- Frequently asked to offer perspectives on multiple business call outcomes.
- Attained exceptional shrink performance regularly within top three stores of the company.
- Successfully sustained the largest staff in the company through professional atmosphere.
- Successfully implemented rewards program through effective staff training.
- Delegate areas of responsibility to my leadership team for all aspects of the business and schedule touchbases weekly to monitor progress and provide feedback
- Selected as one of the top-performing outlets within the company to attend a National sales conference.
- Conducted site evaluations to ensure readiness for high-level inspections.
- Partnered closely with executives designing specialized SGR programs for various outlets.
Store Manager
BCBG MaxAzria
11.2008 - 07.2012
- Increased sales performance by crafting targeted goals and actionable steps.
- Consistently recruited top talent year-round.
- Directed visual floorset implementation to guarantee accurate execution.
- Created schedules according to payroll matrix and performed daily monitoring.
- Managed store operations with significant corporate visibility.
- Aided in opening new retail locations alongside the District Manager.
- Directed clientele program management to maintain consistent client engagement.
- Appointed to travel and instruct newly hired store managers.
Store Manager
Arden B.
11.2005 - 11.2008
- Formed visual team to manage complex floorset installations.
- Implemented structured sales program through consistent communication of objectives.
- Led management sessions each week to review business outcomes and create upcoming action plans.
- Filled open leadership positions within the district using existing talent.
- Appointed to aid in shutting down operations at the Natick and Attleboro branches.
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
Timeline
Sales associate
Booty by Brabants
10.2023 - Current
Boutique Manager
Shiseido America's; Bareminerals
08.2012 - 06.2022
Store Manager
BCBG MaxAzria
11.2008 - 07.2012
Store Manager
Arden B.
11.2005 - 11.2008