Katherine Laura
350 69th Street Apt 1
Summary
Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, excelling in workflow optimization and patient counseling. Proven track record in enhancing customer satisfaction and training staff to achieve operational excellence. Skilled in inventory control and problem-solving, fostering a collaborative environment to ensure compliance and efficiency in pharmacy operations.
Knowledgeable Desired Position with solid background in pharmacy operations management. Expertise in streamlining workflows, enhancing patient safety, and optimizing inventory systems. Proven ability to lead teams and foster collaborative environment while maintaining regulatory compliance.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Sunny Isles Beach
01.2022 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Trained and mentored pharmacy staff on best practices and operational procedures.
- Implemented workflow improvements, enhancing efficiency in prescription processing.
- Led initiatives to improve customer satisfaction through streamlined service protocols.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Shift Lead
Walgreens
Miami Beach
2005 - Current
- Supervised daily store operations ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and operational standards.
- Managed inventory levels, conducted stock audits, and coordinated product replenishment.
- Addressed customer inquiries and resolved issues to enhance overall shopping experience.
- Implemented promotional displays, increasing product visibility and driving sales performance.
- Collaborated with management to develop strategies for improving workflow efficiency.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
No Degree -
Miami Dade College
Miami, FLSkills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Training and mentoring
- Operations management
- Insurance billing
- Inventory control
- Inventory and restocking
- Immunizations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Certified in CPR/AED
Languages
Spanish
Elementary
Timeline
Pharmacy Operations Manager
Walgreens
01.2022 - Current
Shift Lead
Walgreens
2005 - Current
No Degree -
Miami Dade College