Katherine Lopez
Melissa,TX
Overview
7
7
years of professional experience
Work History
Receptionist
Texas Health Family Care
McKinney, TX
11.2023 - Current
- Scheduled and confirmed appointments.
- Verified visitors' identification cards and insurance id
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed by patients
- Processed payments and updated accounts to reflect balance changes.
- Faxed clinicals to doctors offices
Insurance Verification Specialist
Tx
Plano, TX
01.2019 - 11.2024
- Verified patient eligibility and benefits
- Entered/updated demographics into Epic and IDX for new/established patient accounts
- Spend a lot of time on the phone with various insurance companies to see what coverage each individual has, whether supplies are covered or need authorizations
- Spend a great amount of time reaching out to Doctors to obtain referrals, and request clinical documentation
- Outbound calls to patients to collect payment
- Did single case agreements.
- Ran patients cpt codes and diagnosis code lookup through craneware for patient necessity check.
- Admitting patients to various departments (Radiology, Specials, OR)
- Registering patient upon arrival.
Retention Specialist
Globe life Insurance
McKinney, Tx
01.2018 - 01.2019
- Logged all calls into computer system
- Used active listening skills to identify customers issues and provide solutions to maintain coverage
- Handle inbound/outbound calls
- Data entry
- Surrender/ Cancel insurance policy's
- Run premium payments
- Submit checks for loans/surrender amounts
Education
High School Diploma -
McKinney North High School
Skills
- Bilingual
- Proficient with Microsoft word
- Microsoft outlook, windows, jabber,
- Mainframe, citrix, epic, trace , nthrive,
- Craneware, availity,Artera
Timeline
Receptionist
Texas Health Family Care
11.2023 - Current
Insurance Verification Specialist
Tx
01.2019 - 11.2024
Retention Specialist
Globe life Insurance
01.2018 - 01.2019
High School Diploma -
McKinney North High School
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