Katherine Lopez
Miami ,FL
Summary
Dynamic and detail-oriented professional with proven expertise in customer service and office management at Toledo M Delivery. Skilled in appointment scheduling and data entry, I excel in enhancing operational efficiency and fostering positive client relations. Recognized for strong organizational abilities and a commitment to maintaining confidentiality in all communications.
Overview
6
6
years of professional experience
Work History
Receptionist
Toledo M Delivery
12.2024 - Current
- Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
- Coordinated appointment scheduling, ensuring efficient allocation of resources and timely service delivery.
- Maintained organized filing system for client records, enhancing data retrieval accuracy and efficiency.
- Assisted in inventory management by tracking office supplies and placing orders as needed.
- Provided support in maintaining cleanliness and orderliness of reception area to create welcoming environment.
- Utilized multi-line phone systems to handle incoming calls and relay messages promptly to relevant staff members.
- Developed strong rapport with clients through effective communication and attentive service, enhancing customer satisfaction.
- Collaborated with team members to streamline check-in processes, improving overall operational efficiency in the office.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Warrhouse Assistant
Liberty Express
8952 NW 24th Terr Doral, FL 33172 United States
06.2023 - 12.2024
- Operated material handling equipment to efficiently move and organize inventory.
- Maintained accurate stock records, ensuring timely replenishment of supplies.
- Collaborated with team members to optimize warehouse layout for improved workflow.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions.
- Implemented safety protocols to ensure compliance with workplace standards and regulations.
- Trained new staff on operational procedures and equipment usage for seamless onboarding.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Warehouse Production Worker
Cargatica
1710 NW 96th Ave Doral, FL 33172 United States
02.2022 - 09.2023
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Labeled and stored products to enhance inventory management.
- Collaborated with team members to ensure timely completion of production targets.
- Followed safety protocols to minimize risks and maintain compliance with regulations.
- Participated in training new employees on operational procedures and safety practices.
- Implemented process improvements that enhanced workflow efficiency in production line operations.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with other departments such as Quality Control or Shipping and Receiving to ensure seamless workflow across all areas of the warehouse operation.
Team Crew
Mc Donald’s
7281 SW Eighth St Miami, FL 33144 United States
01.2020 - 12.2022
- Assisted in maintaining cleanliness and organization of work area.
- Collaborated with team members to ensure timely service delivery.
- Learned operational procedures for food preparation and safety standards.
- Engaged with customers to provide information and address inquiries.
- Supported inventory management by restocking supplies as needed.
- Followed health and safety guidelines during food handling processes.
- Adapted to fast-paced environment while managing multiple tasks efficiently.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma - Diagnostic Medical Sonography
American High School Academy
720 NW 27th Ave Miami, FL 33125 United StatesSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- File management
- Mail handling
- Multi-line telephone operation
- Calendar management
- Documentation and reporting
- Typing speed
- Office management
- Performance improvement
- Basic accounting
- Information protection
- Document control
- Mail distribution
- Strategic planning
- Security awareness
- Technical support
- Office equipment operations
- Meeting preparation
- Staff management
- Meeting coordination
- Phone etiquette
- Office supply inventory control
- Multi-line telephone skills
- Relay hearing-impaired calls
- PC proficient
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Microsoft office
- Team collaboration
- Courteous and professional
- Computer proficiency
Languages
French
Limited Working
Timeline
Receptionist
Toledo M Delivery
12.2024 - Current
Warrhouse Assistant
Liberty Express
06.2023 - 12.2024
Warehouse Production Worker
Cargatica
02.2022 - 09.2023
Team Crew
Mc Donald’s
01.2020 - 12.2022
High School Diploma - Diagnostic Medical Sonography
American High School Academy