Katherine Lopez
Miami ,FL
Summary
Dynamic and detail-oriented professional with proven expertise in customer service and office management at Toledo M Delivery. Skilled in appointment scheduling and data entry, I excel in enhancing operational efficiency and fostering positive client relations. Recognized for strong organizational abilities and a commitment to maintaining confidentiality in all communications.
Overview
6
6
years of professional experience
Work History
Receptionist
Toledo M Delivery
12.2024 - Current
- Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
- Coordinated appointment scheduling, ensuring efficient allocation of resources and timely service delivery.
- Maintained organized filing system for client records, enhancing data retrieval accuracy and efficiency.
- Assisted in inventory management by tracking office supplies and placing orders as needed.
- Provided support in maintaining cleanliness and orderliness of reception area to create welcoming environment.
- Utilized multi-line phone systems to handle incoming calls and relay messages promptly to relevant staff members.
- Developed strong rapport with clients through effective communication and attentive service, enhancing customer satisfaction.
- Collaborated with team members to streamline check-in processes, improving overall operational efficiency in the office.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Warrhouse Assistant
Liberty Express
06.2023 - 12.2024
- Operated material handling equipment to efficiently move and organize inventory.
- Maintained accurate stock records, ensuring timely replenishment of supplies.
- Collaborated with team members to optimize warehouse layout for improved workflow.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions.
- Implemented safety protocols to ensure compliance with workplace standards and regulations.
- Trained new staff on operational procedures and equipment usage for seamless onboarding.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Warehouse Production Worker
Cargatica
02.2022 - 09.2023
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Labeled and stored products to enhance inventory management.
- Collaborated with team members to ensure timely completion of production targets.
- Followed safety protocols to minimize risks and maintain compliance with regulations.
- Participated in training new employees on operational procedures and safety practices.
- Implemented process improvements that enhanced workflow efficiency in production line operations.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with other departments such as Quality Control or Shipping and Receiving to ensure seamless workflow across all areas of the warehouse operation.
Team Crew
Mc Donald’s
01.2020 - 12.2022
- Assisted in maintaining cleanliness and organization of work area.
- Collaborated with team members to ensure timely service delivery.
- Learned operational procedures for food preparation and safety standards.
- Engaged with customers to provide information and address inquiries.
- Supported inventory management by restocking supplies as needed.
- Followed health and safety guidelines during food handling processes.
- Adapted to fast-paced environment while managing multiple tasks efficiently.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma - Diagnostic Medical Sonography
American High School Academy
720 NW 27th Ave Miami, FL 33125 United StatesSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- File management
- Mail handling
- Multi-line telephone operation
- Calendar management
- Documentation and reporting
- Typing speed
- Office management
- Performance improvement
- Basic accounting
- Information protection
- Document control
- Mail distribution
- Strategic planning
- Security awareness
- Technical support
- Office equipment operations
- Meeting preparation
- Staff management
- Meeting coordination
- Phone etiquette
- Office supply inventory control
- Multi-line telephone skills
- Relay hearing-impaired calls
- PC proficient
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Microsoft office
- Team collaboration
- Courteous and professional
- Computer proficiency
Languages
French
Limited Working
Timeline
Receptionist
Toledo M Delivery
12.2024 - Current
Warrhouse Assistant
Liberty Express
06.2023 - 12.2024
Warehouse Production Worker
Cargatica
02.2022 - 09.2023
Team Crew
Mc Donald’s
01.2020 - 12.2022
High School Diploma - Diagnostic Medical Sonography
American High School Academy