Katherine Loudermilk
Maitland,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dog Walker/Pet Sitter
Laura the Pet Nanny
07.2021 - Current
- Feed, walk, and care for animals during owners' absences and out-of-town trips.
- Provide animals with exercise and fresh air to promote health and well-being.
- Greet pet owners warmly to build trust and create lasting relationships.
- Deliver peace of mind for clients by providing regular updates and photos of their pets during walks.
Pack Leader
Happy Paws Pet Resort
07.2020 - 05.2021
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Enhanced animal socialization skills through daily interaction and playtime activities.
Kennel Lead
Preppy Pet
09.2019 - 06.2020
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Promoted a culture of teamwork and collaboration among staff members, leading to increased efficiency in daily operations and improved overall morale within the workplace.
- Implemented enrichment activities for animals to improve their mental stimulation and overall well-being while in our care.
Production Crew Member
OMG Thrift Store
07.2019 - 09.2019
- Promoted a positive work environment by demonstrating strong teamwork skills and a commitment to crew member success.
- Assisted supervisors in creating detailed production reports by documenting daily progress accurately and consistently.
- Increased production efficiency by implementing streamlined processes and procedures for the crew.
- Reduced workplace accidents through strict adherence to safety protocols and continuous training for crew members.
Customer Service Rep
24-7 InTouch
05.2018 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Humphreys and Partners Architects
12.2007 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
No Degree - General Studies
Valencia College
Winter Park12-2025
No Degree - Esthetics
Florida Dermal Institute
Longwood, FL02-2025
Diploma -
Winter Springs High School
05.2005
Skills
- Punctual and reliable
- Excellent communication
- Customer service
- Active listening
- Critical thinking
- Data entry
References
References upon Request
Affiliations
- PCA Skin
Certification
- The Skinny on Skin Impact Melanoma, Skin Care Advocate, November 2024
Timeline
Dog Walker/Pet Sitter
Laura the Pet Nanny
07.2021 - Current
Pack Leader
Happy Paws Pet Resort
07.2020 - 05.2021
Kennel Lead
Preppy Pet
09.2019 - 06.2020
Production Crew Member
OMG Thrift Store
07.2019 - 09.2019
Customer Service Rep
24-7 InTouch
05.2018 - 05.2019
Administrative Assistant
Humphreys and Partners Architects
12.2007 - 12.2017
Diploma -
Winter Springs High School
- The Skinny on Skin Impact Melanoma, Skin Care Advocate, November 2024
No Degree - General Studies
Valencia College
No Degree - Esthetics
Florida Dermal Institute
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