Katherine Lozano

Salon Manager

August 2024 - Present

• Lead and manage daily operations to ensure exceptional service and high client satisfaction.
• Built and maintained strong personalized relationships with clients, enhancing client loyalty and positive experiences.
• Championed staff training and development, resulting in a cohesive, skilled team and increased productivity.
• Implemented service improvements that raised the salon's Google rating by 10 points, boosting client engagement and new client acquisition.
• Analyzed sales data to develop and execute strategies that consistently met or exceeded revenue targets.

Salon Co Manager

November 2023 - August 2024

• Strengthened the salon's atmosphere through exceptional client relations and proactive problem-solving.
• Trained new staff, enhancing their service skills and adherence to company standards, leading to improved team performance.
• Managed inventory and addressed client concerns promptly to maintain a high level of satisfaction.

Sales Associate

August 2023 - November 2023

• Delivered personalized tanning consultations and outstanding customer service.
• Promoted memberships and products effectively, meeting and surpassing monthly sales goals.
• Supported the team by maintaining salon cleanliness and organization.

Shift Lead

November 2022 - April 2023

• Supervised and coordinated the activities of team members, including task delegation and performance monitoring.
• Handled cash management and prepared financial reports at the beginning and end of shifts, maintaining accuracy and accountability.
• Trained new cashiers, facilitating their understanding of POS systems and company procedures.

Customer Service Associate

May 2022 - November 2022

• Developed a strong community reputation through superior customer service, increasing repeat business.
• Handled high-volume transactions efficiently and accurately, maintaining a high level of attention to detail.
• Assisted in managing inventory control and replenishment, ensuring stock levels met customer needs.

Partnered with management to brainstorm improvements that enhanced service efficiency and customer feedback.