Growth
Dedra Williams
Loxahatchee,FL
Summary
Energetic and detail-oriented high school graduate seeking a customer service or administrative position. Bringing one year of salon management experience with a proven track record in business operations, customer retention, and team leadership.
Elevated Salon Iconic Beauty's client retention by 20% through strategic leadership and superior conflict resolution, showcasing exceptional customer service and problem-solving skills. Promoted from Receptionist to Manager within six months, I excelled in financial management and team motivation, leveraging proficiency in salon management software and effective communication. Detail-oriented professional with superb people skills. Engaging and helpful leader/ colleague.
Overview
1
1
year of professional experience
1
1
Language
Work History
Salon Manager
Salon Iconic Beauty
06.2023 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Promoted from Receptionist to Manager within six months due to exceptional performance.
- Enhanced customer retention by 20% through superior service and conflict resolution.
- Managed daily operations, including scheduling, inventory control, and supplier negotiations.
- Maintained accurate financial records and managed budgets effectively.
- Supervised a team of five stylists, providing leadership and support.
- Assisted in creating marketing strategies and promotional campaigns.
Receptionist
Salon Iconic Beauty
06.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed clients, scheduled appointments, and maintained the reception area.
- Managed phone calls, emails, and appointment bookings efficiently.
- Developed positive relationships with clients, contributing to a friendly salon atmosphere.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Wellington High School
Wellington, FL05.2024
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Customer Service: Exceptional ability to engage with clients and ensure satisfaction
- Administrative: Proficient in scheduling, inventory management, and office organization
- Bookkeeping: Skilled in financial transactions, budget management, and record-keeping
- Team Leadership: Effective in leading and motivating a team
- Communication: Strong verbal and written communication skills
- Technical: Proficient in Microsoft Office Suite and salon management software
- Marketing initiatives
- Task Delegation
Timeline
Salon Manager
Salon Iconic Beauty
06.2023 - Current
Receptionist
Salon Iconic Beauty
06.2023 - 09.2023
Associate of Arts -
Palm Beach State College
High School Diploma -
Wellington High School
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePaid sick leave401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsInterests
Social
researcher
I love to know things which pushes my inner curiosity to evolve by solely acquiring and consuming knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Reduced losses and total inventory costs by 20%.
- Financial - Managed vendor accounts to ensure best possible product pricing.
- Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Customer Service - Managed high turn-over rate while maintaining quality service.
Software
Micro-soft
CRM softwares
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