Katherine Marin
Poteet,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TWFG Ayers Insurance Services
San Antonio, TX
02.2022 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Copart
San Antonio, TX
02.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
IAA
San Antonio, TX
08.2018 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Memorial High School
San Antonio, TXSkills
- Typing proficiency
- Filing
- 10-Key
- Customer Service
- Office equipment proficiency
- Credit card payment processing
- Payment Processing
- Problem-solving abilities
- Order Processing
- Data Collection
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Call Center Operations
Certification
CBM Education Center
Word Processing/Data entry Specialist
- San Antonio Tx 2001
Timeline
Customer Service Representative
TWFG Ayers Insurance Services
02.2022 - Current
Customer Service Representative
Copart
02.2021 - 01.2022
Customer Service Representative
IAA
08.2018 - 08.2021
CBM Education Center
Word Processing/Data entry Specialist
- San Antonio Tx 2001
Memorial High School
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