Katherine Markert
Flowery Branch,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Access Services Specialist
Berry College Memorial Library
12.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Teaching Assistant
Berry College Chemistry Department
08.2023 - 12.2023
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in lab environments.
Groundskeeper
Berry College Student Work Program
08.2021 - 12.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Loaded and unloaded landscaping equipment and materials safely.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
Education
No Degree - Biochemistry
Berry College
Mount Berry, GA05.2025
High School Diploma -
Buford High School
Buford, GA05.2021
Skills
- Decision Making
- Technical Troubleshooting
- Active Listening
- Cross-functional Collaboration
- Process Improvement
- Empathy and Understanding
- Time Management
- Organizational Skills
- Customer Support
- Effective Communication
- Adaptability and Flexibility
- Problem Solving
Certification
CPR Certified, American Heart Association - 2022-2024
Timeline
Teaching Assistant
Berry College Chemistry Department
08.2023 - 12.2023
Access Services Specialist
Berry College Memorial Library
12.2021 - Current
Groundskeeper
Berry College Student Work Program
08.2021 - 12.2021
No Degree - Biochemistry
Berry College
High School Diploma -
Buford High School
CPR Certified, American Heart Association - 2022-2024
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