Katherine Marron
Chicago,IL
Summary
Dedicated 911 Dispatcher offering 30 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of [Area]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
911 Emergency Dispatcher
West Suburban Consolidated Dispatch Center
River Forest, IL
05.2017 - 03.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used [Software] to track and maintain case incident numbers and logs.
- Received over [Number] 911 and non-emergency calls per [Timeframe] to dispatch calls to appropriate agencies and officers on duty.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
911 Emergency Dispatcher
Village Of Forest Park
Forest Park, IL
09.2002 - 05.2017
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used [Software] to track and maintain case incident numbers and logs.
- Carried out day-day-day duties accurately and efficiently.
Records Clerk
City Of Elmhurst
Elmhurst, IL
07.1996 - 08.2000
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Maintained strict data accuracy standards via multiple reviews of [Type] files for presentation to [Job Title]s.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
911 Emergency Dispatcher
Village Of River Forest
River Forest, IL
08.1988 - 08.1996
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used [Software] to track and maintain case incident numbers and logs.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Education
No Degree - Police Science
Trition College
River Grove, ILHigh School Diploma -
Oak Park And River Forest High School
Oak Park, IL06.1985
Skills
- Computer Skills
- Active Listening
- Documentation and Recordkeeping
- Data Systems Operation
- Ems Dispatch
- Customer Inquiries
- Data Entry
- Basic Life Support Knowledge
- Police Department Procedures
- Emergency Medical Instruction
- Emergency Call Response
- Call Routing
- Critical Thinking
- Special Requests
- Emergency Response Procedures
- NCIC Database
- Customer Needs Assessments
- Weather Watching
- Equipment Dispatch
- Alarm System Monitoring
- Teamwork and Collaboration
- Radio Production
- Prioritizing Calls
- Prioritization
Timeline
911 Emergency Dispatcher
West Suburban Consolidated Dispatch Center
05.2017 - 03.2022
911 Emergency Dispatcher
Village Of Forest Park
09.2002 - 05.2017
Records Clerk
City Of Elmhurst
07.1996 - 08.2000
911 Emergency Dispatcher
Village Of River Forest
08.1988 - 08.1996
No Degree - Police Science
Trition College
High School Diploma -
Oak Park And River Forest High School
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