Katherine Meekhunsut
Milwaukee,WI
Summary
Recent Graduate with over 10 years of customer service experience. Hard-working, dependable individual with excellent oral and written communication skills and the ability to learn new things quickly. Comfortable working in a fast-paced environment, and has a strong commitment to detail. Understands the diversity of customers and coworkers, and works well individually or as a team. Eager to learn new things and grow within a professional environment while simultaneously becoming a valuable asset.
Overview
16
16
years of professional experience
Work History
Server
Bartolotta Restaurant Group
03.2016 - Current
- Successfully navigates high-stress working environments at a fast pace.
- Multitasks and prioritizes appropriately and independently.
- Maintains a positive and professional attitude and demeanor with both guests and peers.
- Handles cash and quick math transactions.
- Competent in necessary POS functions.
- Consistently takes accurate orders and successfully communicates information to teammates.
- Closely follows contracts when setting up or processing payments for special events according to guest requests and company policies.
- Attention to detail when working, and showing a commitment to company guidelines and policies when carrying out any action or communication.
- Goes the extra step to solve guest problems or issues.
- Helps to train new employees.
Server and Hostess
Weber Grill Restaurants
06.2014 - 02.2016
- Answered telephones and handled customer interactions at the front desk.
- Appropriately estimated wait times and efficiently used restaurant space available to its optimal level.
- Took a lead position as a hostess to direct employees and handle guest questions and issues professionally when a manager was not able to be present.
Pharmacy Technician
Walgreens
03.2007 - 07.2012
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Became certified to better perform my duties.
- Became familiar with HIPAA and patient privacy.
- Became comfortable with medical terminology, including names of medications.
Education
B.S - Health Sciences, Health Administration
University of Wisconsin
2023
Skills
- Customer service: 10 years
- Complaint resolution: 10 years
- Problem solving: 10 years
- Guest Satisfaction: 10 years
- Order Accuracy:
- 10 years
Timeline
Server
Bartolotta Restaurant Group
03.2016 - Current
Server and Hostess
Weber Grill Restaurants
06.2014 - 02.2016
Pharmacy Technician
Walgreens
03.2007 - 07.2012
B.S - Health Sciences, Health Administration
University of Wisconsin
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