KATHERINE MERO
Sunrise,FL
Summary
Dynamic manager with a proven track record at HOTBINS, excelling in inventory management and staff training. Enhanced operational efficiency through workflow optimization and effective problem-solving. Committed to delivering exceptional customer service while driving process improvements, resulting in reduced waste and increased team productivity. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
4
4
years of professional experience
Work History
Manager
HOTBINS
Sunrise, FL
01.2024 - Current
- Oversaw daily operations and ensured team productivity at HOTBINS.
- Managed inventory levels and coordinated stock replenishment for efficiency.
- Trained staff on company policies and best practices for safety compliance.
- Developed schedules to optimize workflow and meet operational demands.
- Resolved customer inquiries and maintained high service standards during shifts.
- Assisted in onboarding new employees, fostering a positive work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Cashier Assistant Manager
Steps New York
Sunrise, Florida
04.2023 - 01.2024
- Supervised daily operations and staff scheduling for efficient service delivery.
- Trained new cashiers on customer service protocols and point-of-sale systems.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Collaborated with management on marketing initiatives to boost store engagement.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
Inventory Manager
AMEPAR ECU
ESMERALDAS, ECUADOR
04.2022 - 04.2023
- Managed inventory levels using AMEPAR ECU's tracking system.
- Coordinated stock audits to ensure accuracy and compliance.
- Trained staff on inventory management procedures and best practices.
- Oversaw the maintenance of inventory records for accurate reporting.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
Quality Control Assistant
INDUSTRIAS ALES
MANTA, ECUADOR
12.2021 - 04.2022
- Inspected products for quality compliance using precise measurement tools.
- Documented inspection results in detailed reports for review.
- Assisted in maintaining clean and organized quality control areas.
- Participated in training sessions on quality standards and safety protocols.
- Monitored equipment performance to ensure optimal operation and maintenance.
- Conducted routine audits of processes to uphold industry standards consistently.
- Reviewed customer complaints related to product quality and provided recommendations for corrective action as needed.
- Monitored inventory levels of raw materials and supplies used in the production process to ensure adequate supply for meeting quality standards.
Education
INDUSTRIAL ENGINEER -
ELOY ALFARO UNIVERSITY
MANTA ECUADOR04-2021
Bachelor of Science - Strategic Management
SAGRADO CORAZON
ESMERALDAS ECUADOR03-2015
Skills
- Inventory management
- Staff training
- Workflow optimization
- Customer service
- Quality control
- Operations oversight
- Problem solving
- Process improvement
- Marketing
- Sales management
Languages
English
Professional
Spanish
Professional
Timeline
Manager
HOTBINS
01.2024 - Current
Cashier Assistant Manager
Steps New York
04.2023 - 01.2024
Inventory Manager
AMEPAR ECU
04.2022 - 04.2023
Quality Control Assistant
INDUSTRIAS ALES
12.2021 - 04.2022
INDUSTRIAL ENGINEER -
ELOY ALFARO UNIVERSITY
Bachelor of Science - Strategic Management
SAGRADO CORAZON