Katherine Mitchell
Office of the Attorney General of Texas
SAN MARCOS,Texas
23
years of professional experience
Detail-oriented child support professional with 18+ years of experience in case analysis, enforcement actions, and financial record review. Proven ability to prioritize tasks, prepare legal documents, and coordinate with attorneys and court staff to support hearings and order compliance.
Work History
Child Support Officer
18 Years 8 Months- Evaluated child support cases and determined appropriate enforcement actions.
- Reviewed financial records to verify income, payments, and case compliance.
- Conducted interviews with parents, employers, and custodial parties to resolve account issues.
- Coordinated with attorneys and court staff to support hearings and order enforcement.
- Prepared legal documents and correspondence for court-related child support actions.
- Monitored automated case management records for accuracy and timely updates.
- Negotiated payment arrangements with noncustodial parents to encourage voluntary compliance.
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Mentored staff on case procedures, documentation standards, and enforcement workflows.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Interviewed involved parties to confirm facts, verify data, and locate persons and financial assets.
- Processed legal documents such as summons, bench warrants, wage attachments, and liens to prepare materials for trials.
- Used CHamp, TXCSES, QUICK to manage and update electronic case files.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Performed skip tracing activities to locate absent parents and assets.
- Promoted compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.
- Negotiated fair payment arrangements between parties involved in disputes over child support amounts or modifications requested due to changes in circumstances.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Tort Analyst
4 Years 3 Months- Interpreted client requirements and translated findings into clear recommendations for stakeholders.
- Analyzed operational data to identify trends, risks, and process improvement opportunities.
- Developed reporting outputs using Excel and database tools to support decision-making.
- Validated data accuracy across multiple systems, correcting discrepancies and maintaining reporting integrity.
- Ordered medical records utilizing TIERS (Medicaid database) to calculate amounts due to the State of Texas for third party insurance claims.
- Negotiated insurance settlements.
- Applied payments due on cases.
- Enhanced data accuracy by meticulously validating and updating customer information in the database.
- Collected, arranged, and input information into the database system.
- Gathered, organized and input information into digital database.
- Closed cases once settlements received.
Education
No Degree - Paralegal Studies
Skills
Court order obtainment
Case file preparation
Courtroom appearances
Case management
Case analysis
Legal document preparation
Client documentation
Task prioritization
Problem-solving
Collaboration techniques
Timeline
Child Support Officer
Office of the Attorney General of Texas
03.2008 - CurrentRead More
Tort Analyst
MMC Group
12.2003 - 03.2008Read More
Austin Community College
No Degree from Paralegal Studies
Read More