Katherine Mon
Miami
Summary
Client Specialist with 5 years of customer service experience. Skilled in client communications, appointment scheduling, administrative support, and record management. Recognized for strong organization, attention to detail, and delivering exceptional client experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
06.2025 - Current
- Deliver exceptional client care by assisting clients in person, by phone, email, text, and online appointment requests while maintaining high customer service standards.
• Coordinate appointment scheduling, rescheduling, and cancellations, ensuring an organized and efficient daily workflow.
• Provide timely and accurate responses to client inquiries, resolving concerns and ensuring complete client satisfaction.
• Promote treatments, services, products, programs, promotions, and discounts to support client goals and business objectives.
• Process client transactions accurately and efficiently while maintaining detailed financial records.
• Manage high-volume inbound communications and maintain professionalism in a fast-paced environment.
• Perform administrative duties including data entry, record management, documentation preparation, filing, and database updates.
• Maintain confidential client records in accordance with company policies and privacy standards.
• Support clinic operations through opening and closing procedures, workspace organization, and operational coordination.
• Assist with local outreach initiatives, promotional events, client engagement activities, and special projects as assigned by management.
• Collaborate with team members to ensure
Sales Associate
Dicks Sporting Goods
09.2024 - 06.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained up-to-date knowledge of merchandise to provide accurate product information.
- Collaborated with team members to achieve sales goals and improve store performance.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction at checkout.
Barista Trainer
Starbucks
06.2021 - 02.2024
- Developed training materials that enhanced team skills and knowledge.
- Conducted performance evaluations to ensure compliance with standards and identify areas for improvement.
- Collaborated with team members to streamline workflow and elevate customer experience.
Education
Bachelor of Arts - Digital Communications and Media
Florida International University
Miami, FL08.2025
Skills
- Administrative and operational support
- Attention to detail and organization
- Communication and collaboration
- Customer service
- Problem-solving
- Microsoft office
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Specialist
Milan Laser Hair Removal
06.2025 - Current
Sales Associate
Dicks Sporting Goods
09.2024 - 06.2025
Barista Trainer
Starbucks
06.2021 - 02.2024
Bachelor of Arts - Digital Communications and Media
Florida International University