Katherine Morales
Houston
Summary
Dynamic customer service professional with a proven track record at Dollar Tree, excelling in customer satisfaction and efficient transaction processing. Recognized for reliability and attention to detail, I effectively resolved customer inquiries and enhanced service quality, ensuring a welcoming environment while maintaining high standards of cleanliness and organization.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Dollar Tree
Houston, TX
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to improve workflow and service speed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Dollar Tree
Houston, TX
07.2024 - 12.2024
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
Cafeteria Worker
Aramark
Huntsville, TX
09.2018 - 02.2021
- Collaborated with team members to ensure timely meal delivery during peak hours.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
Housekeeper
Wesley Foundation
Huntsville, TX
09.2018 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Polished fixtures to achieve professional shine and appearance.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, Texas, TX12.2026
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Merchandise restocking
Time management
Attention to detail
Multitasking and organization
Adaptability and flexibility
Quality assurance
Basic math
Customer assistance
Honest and dependable
Cleaning and sanitizing
Cooperative attitude
Creative thinking
Timeline
Customer Service Cashier
Dollar Tree
08.2025 - Current
Customer Service Cashier
Dollar Tree
07.2024 - 12.2024
Cafeteria Worker
Aramark
09.2018 - 02.2021
Housekeeper
Wesley Foundation
09.2018 - 12.2020
Bachelor of Science - Psychology
Sam Houston State University