KATHERINE MORALES
Spectrum
SAN ANTONIO,TX
5
years of professional experience
Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.
Work History
Call Center Sales Representative
3 Months- Processed new orders, upgrades, and service changes accurately within billing systems.
- Negotiated service adjustments to support customer satisfaction and loyalty.
- Identified cancellation drivers and routed feedback to appropriate teams.
- Processed new orders, upgrades, and service changes accurately within CRM and billing systems.
- Resolved billing concerns, plan questions, and account issues while preserving customer satisfaction.
Sales Representative
2 Years 7 Months- Managed customer troubleshooting and resolved technical issues.
- Use passion and knowledge of technology to ensure customers concerns are answered and resolved efficiently
- Exercising excellent customer service skills
- Use passion and knowledge of technology to ensure customers' concerns are answered and resolved efficiently
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
Creative Data Analyst
2 Months- Developed collaborative data visualizations to enhance data interpretations through cross-functional collaboration.
- Analyzed marketing data to determine successful employee-focused content.
- Managed collaboration between creative leads and technical teams to maintain visual consistency.
Ride Operator
11 Months- Multi-tasked while operating heavy machinery
- Inspected ride restraints, seats, and safety systems before opening to ensure guest protection.
- Operated ride controls and monitored cycle performance for safe, consistent attraction throughput.
- Responded quickly to ride stoppages and emergency procedures per park safety protocols.
Education
High School Diploma
GPA: 4.0
Skills
Sales strategies
Customer engagement
Customer retention
Effective communication
Bilingual: Fluent in Spanish
Problem-solving
Detail-oriented analysis
Microsoft Office proficiency
Timeline
Call Center Sales Representative
Spectrum
06.2026 - 09.2026Read More
Sales Representative
Metro by T-Mobile
11.2023 - 06.2026Read More
Creative Data Analyst
Accenture
06.2023 - 08.2023Read More
Ride Operator
Six Flags Fiesta Texas
09.2021 - 08.2022Read More
KIPP Somos Collegiate High school
High School Diploma
Read More