Katherine M Zeglen
Olds,Iowa
Summary
I am a dedicated, organized individual. I have great interpersonal communication skills, I am an excellent team worker, and I am eager and very willing to learn and develop new skills. I often seek new responsibilities within a wide range of employment areas. I am a dependable employee seeking an opportunity to utilize and expand my skills and contribute to company success. I am considered hard working, ethical, and detail oriented.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Midwest Old Threshers
Mount Pleasant, IA
03.2015 - Current
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Answered calls with professionalism and accuracy
- Developed professional relationships with clients through consistent communication and collaboration
- Proofread and edited documents and reports
- Coordinated appointments and schedules for executive staff members
- Organized and updated file systems, keeping records easily retrievable
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
- Managed multiple priorities simultaneously
Nurse
Surgical Services at HCHC
Mount Pleasant, IA
06.2009 - 08.2014
- Alleviated patient fears of treatments using kind, empathetic communication
- Conducted accurate chart updates in computer system
- Worked closely with physicians, surgeons and nursing staff as part of unit team
- Developed nursing care plans based on diagnoses, desired outcomes, and evidence-based practices
- Communicated with physicians and other nurses to discuss patient status changes or care plan adjustments
- Answered patient phone calls and made phone calls to deliver continued excellent care with concise communication
Nursing Unit Clerk
University of Iowa Hospitals and Clinics
Iowa City, IA
01.2002 - 08.2007
- Transcribed information accurately into electronic health record systems or paper-based charts
- Responsibilities relied heavily on positive phone interactions with fellow staff and clients
- Collaborated closely with interdisciplinary teams to provide comprehensive care for patients throughout their stay in nursing unit
- Coordinated patient admissions, transfers, and discharges with nursing unit
- Assisted nurses with organizing their daily work schedules, and prioritizing tasks efficiently
- Greeted visitors and communicated to assess needs and provide direction
Education
Associate in Science (A.S.) - undefined
Southeastern Community College
West Burlington, IA05.2009
Bachelor of Arts (B.A.) - undefined
Central College
Pella, IA05.1994
High School - undefined
Waco Community High School
Wayland, Iowa05.1990
Skills
- Problem Solving
- Effective Call Handling
- Clear and Concise Verbal Communication
- Conflict Resolution
- Active Listening
- Positive Attitude
- Multitasking and Prioritizing
- Excellent Accounting Skills
- Microsoft Office Proficiency
- Appointment Scheduling
- Time Management
- Confidentiality Maintenance
Timeline
Administrative Assistant
Midwest Old Threshers
03.2015 - Current
Nurse
Surgical Services at HCHC
06.2009 - 08.2014
Nursing Unit Clerk
University of Iowa Hospitals and Clinics
01.2002 - 08.2007
Associate in Science (A.S.) - undefined
Southeastern Community College
Bachelor of Arts (B.A.) - undefined
Central College
High School - undefined
Waco Community High School