Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Katherine Nave

Sales / Customer Service
Cordova,TN

Summary

Sales and customer relations expert with a track record of effective communication and successful negotiations. Achieved consistent production targets while enhancing customer loyalty and retention through innovative strategies. Experienced leader in training and mentoring teams to drive performance and revenue growth.

Overview

22
22
years of professional experience

Work History

Exec. Sales Rep/Senior Customer Service Representative

Armand Advertising
Horn Lake
10.2020 - Current
  • Cultivated relationships with new and existing clients to drive customer satisfaction.
  • Tracked orders from initiation to completion, ensuring timely product delivery.
  • Generated sales leads through cold calling and targeted email campaigns.
  • Maintained precise records of sales and prospecting activities for performance analysis.
  • Researched competitors' products and pricing structures to inform strategic decisions.
  • Addressed client inquiries by providing accurate product and service information.

Enhanced client engagement through proactive communication and consistent follow-up.

  • Implemented national sales strategies to consistently achieve sales targets.

Server

Captain King Seafood Buffet
Memphis
09.2019 - Current
  • Efficiently performed opening and closing duties, ensuring dining area readiness and supply restocking.
  • Accurately took customer orders and communicated special requests to kitchen staff.
  • Monitored dining room cleanliness while greeting guests and presenting menus promptly.
  • Responded to guest inquiries professionally, resolving complaints swiftly to ensure satisfaction.
  • Trained new servers on procedures, maintaining high standards in service delivery.
  • Collaborated with staff for seamless restaurant operations and upheld sanitation standards.
  • Prepared drinks following standard recipes, observing health safety guidelines.
  • Checked customer satisfaction with meals, taking corrective action when necessary.

Sales/Exec. Sales Rep/Senior Customer Service Representative

RDJ Specialties
Bartlett
07.2003 - 10.2020
  • Maintained accurate records of all sales and prospecting activities.
  • Created comprehensive reports on daily, weekly, and monthly sales performance.
  • Developed key relationships with existing clients to enhance customer satisfaction.
  • Conducted market research to identify potential sales opportunities and competitive pricing strategies.
  • Performed regular follow-ups with prospects to facilitate timely deal closures.
  • Negotiated pricing contracts with customers to optimize profit margins.
  • Identified cross-selling opportunities for additional products and services.
  • Answered inquiries from prospective customers regarding product features and offerings.

Server

Ryans Buffett
Millington
07.2012 - 03.2016
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Trained new servers on restaurant protocols and plating techniques.
  • Accurately took customer orders in a timely manner.
  • Monitored dining room for cleanliness and optimal setup.
  • Greeted guests and presented menus promptly.
  • Maintained awareness of daily specials, new menu items, and promotions.
  • Communicated customer allergies and special requests to kitchen staff effectively.
  • Ensured courteous and efficient service for all guests.

Education

High School Diploma -

Northern Ok College
Tonkawa, OK
05-1990

Skills

  • Interpersonal communication
  • Customer service
  • Product knowledge
  • Complex problem-solving
  • Time management
  • Team collaboration
  • Customer retention
  • Experience enhancement

Affiliations

I love the outdoors. I love traveling and meeting people of all cultures.

Accomplishments

I have received multiple awards in the past, including most New Business Sold, Most Volume, Most number of orders. In 2015 I was chosen Employee of the year for my remarkable teamwork and dedication to the company.

References

References available upon request.

Timeline

Exec. Sales Rep/Senior Customer Service Representative

Armand Advertising
10.2020 - Current

Server

Captain King Seafood Buffet
09.2019 - Current

Server

Ryans Buffett
07.2012 - 03.2016

Sales/Exec. Sales Rep/Senior Customer Service Representative

RDJ Specialties
07.2003 - 10.2020

High School Diploma -

Northern Ok College
Katherine NaveSales / Customer Service
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