Katherine Olson
RPM Management
Kingwood,TX
Summary
A dynamic professional with a proven track record in lead generation and customer service. Expert in employing interpersonal relations and closing techniques to exceed sales targets and enhance client satisfaction. Demonstrates exceptional problem-solving abilities and a goal-oriented approach, ensuring significant market impact.
13
years of professional experience
Work History
Assistant Manager
9 Months- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in managing leasing operations to enhance tenant retention and satisfaction.
- Analyzed lease agreements for compliance with regulations, ensuring accuracy and mitigating risks.
- Managed property showings to prospective tenants, resulting in increased lease signings.
Regional Leasing Specialist
7 Months- Developed and implemented leasing strategy across multiple properties, increasing occupancy rates.
- Conducted market analysis and competitor research to inform pricing adjustments and promotional campaigns.
- Trained and mentored new leasing agents, fostering a collaborative work environment and contributing to higher customer satisfaction scores in tenant feedback surveys.
Assistant property manager
6 Months- Assisted in managing over 200 residential units, which led to a 15% increase in tenant satisfaction scores over one year, helping to foster a more positive living environment.
- Coordinated maintenance requests and vendor services to ensure prompt resolution and tenant satisfaction.
- Managed delinquency, audits, and reports to maintain financial accuracy and compliance.
Leasing consultant
5 Years 3 Months- Tracked leads by contacting and following up on those generated through marketing efforts to enhance lead conversion.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Maintained strong and well-managed online presence to successfully market community.
- Engaged existing and potential customers via phone, email, and text message to generate leads and facilitate sales closures.
- Guided prospective tenants in completing paperwork and coordinating logistics for seamless move-in processes.
Bartender
5 Years 2 Months- Crafted and served diverse cocktails and beverages, enhancing customer experience and driving repeat business during peak hours.
- Oversaw inventory management processes to maintain optimal stock levels. and stock levels efficiently.
- Trained new staff on cocktail recipes and customer service standards, resulting in improved service quality and increased positive guest feedback.
Education
Bachelor of Arts - General History
Expected in May 2025
Skills
Property Management Software
Entrata
Yieldstar
Onesire
Property management
YieldStar
CRM software experience
Customer Service
Resident relations
Timeline
Assistant Manager
RPM Management
12.2025 - Current
Regional Leasing Specialist
Knightvest
02.2025 - 09.2025
Assistant property manager
The Dinnerstein Company
06.2024 - 12.2024
Leasing consultant
Multiple Properties, Greater Houston Area
03.2019 - 06.2024
Bartender
SSP America
10.2013 - 12.2018
Southern New Hampshire University
Bachelor of Arts from General History