Mailena Vilar
MidTN Volunteer Properties
Hendersonville,TN
18
years of professional experience
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferable skills to contribute to new and challenging role.
Work History
Assistant Manager
1 Year- Managed tenant inquiries and resolved issues promptly to maintain positive relationships.
- Oversaw maintenance requests, prioritizing issues for prompt resolution and improved living conditions.
- Collaborated with vendors to schedule services, ensuring compliance with community standards and regulations.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Evaluated property conditions and recommended improvements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Leasing Consultant
6 Months- Managed lease agreements, ensuring compliance with regulations and company policies.
- Resolved tenant inquiries and concerns, enhancing resident satisfaction and retention.
- Conducted property tours, showcasing amenities and unit features to prospective residents.
- Collaborated with the marketing team to develop promotional materials and outreach strategies.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Leasing Agent
5 Months- In Brantley Pines Answered phone inquiries, resolving questions and issues for prospective residents. I put in work orders, apartment transfers, negotiation deals to help them with the price of rent. For those who come for a tour, I help them feel at home. I look for their best option not only in price but also in the differences between the apartments helping them find the perfect apartment that they are going to make their home.
- Led leasing operations, ensuring timely and effective communication with prospective tenants.
- Streamlined the application process, enhancing tenant onboarding efficiency.
- Conducted property tours, highlighting key features to prospective renters.
Leasing Consultant
2 Years- Completed leasing packages for all rentals, contributing to sustained occupancy rates. Processed denial letters to inform prospective applicants of rejections promptly. Used housing database system to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation. Resolved tenant complaints through investigation and documentation; provided emergency 24-hour on-call service to tenants.
- Facilitated property tours, showcasing amenities and fostering relationships with potential residents.
- Conducted market research to identify competitive pricing strategies and improve occupancy rates.
- Managed lease documentation processes, ensuring compliance with regulations and accuracy in records.
Shift Supervisor
5 Years- As a shift supervisor, I managed employee scheduling, daily operations, inventory, daily reports to the manager, and customer service.
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements that enhanced team efficiency and reduced wait times.
Receptionist
8 Years- I handle phone calls, schedule appointments, and helped with daily tasks.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to facilitate timely service delivery.
- Maintained confidentiality of patient records and medical information in compliance with regulations.
Education
Diploma
Skills
Vendor relations
Housing regulations
Contract management
Property Management Software
Microsoft Software
Bilingual (Spanish)
Customer Service
Lease Agreement Review
Team Player
Communication Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
MidTN Volunteer Properties
08.2025 - CurrentRead More
Leasing Consultant
Cushman & Wakefield
09.2024 - 03.2025Read More
Leasing Agent
Brantley Pines
02.2024 - 07.2024Read More
Leasing Consultant
Preserve at St Nicholas
01.2022 - 01.2024Read More
Shift Supervisor
McDonald's
01.2017 - 01.2022Read More
Receptionist
Carmona Medical Center
01.2009 - 01.2017Read More
Palmetto Ridge High School
Diploma
Read More