Katherine Ortiz
Lake Wales,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Check Out
Orlando Family Medical
Poinciana,Fl
07.2025 - Current
- Collaborated with multidisciplinary teams to optimize patient care strategies and protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Coordinator
Tjmax
Winter Haven, FL
06.2020 - 07.2025
- Coordinated team schedules to optimize workflow and improve operational efficiency.
- Developed training materials to enhance staff onboarding processes.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Managed inventory levels, ensuring timely replenishment and reducing stock discrepancies.
Store Manager
Journeys Shoes
Lake Wales, FL
09.2018 - 06.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Francisco Mendoza
Isabela, PR05.2003
Skills
Financial transactions management
Customer service
Cash handling
Bank deposit procedures
Product merchandising
Customer satisfaction focus
Merchandising display techniques
Teamwork and collaboration
Problem-solving
Dependable and responsible
Multitasking
Computer skills
Languages
Spanish
Native/ Bilingual
Certification
Certificate of Completion
- Understanding Developmentally Appropriate Practices
- Child Care Facility Rules and Regulations
- Preschool Appropriate Practices
- Behavior Observation and Screening
- Early Literacy for Age Birth through Three
- Identifying and Reporting Child Abuse and neglect
- Health, Safety and Nutrition
Education and Training
other
Timeline
Check Out
Orlando Family Medical
07.2025 - Current
Coordinator
Tjmax
06.2020 - 07.2025
Store Manager
Journeys Shoes
09.2018 - 06.2020
High School Diploma -
Francisco Mendoza