Katherine Otto
Sandusky
Summary
Dynamic and results-driven professional with extensive experience at Texas Roadhouse, excelling in guest relations management and team support. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Skilled in multitasking and organization, consistently achieving operational excellence and fostering a positive dining experience.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
04.2025 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
City BBQ
01.2023 - 03.2025
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Key Manager
Texas Roadhouse
07.2020 - 02.2023
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Edison High School
Milan, OH06-2020
Skills
- Team member support
- Calm demeanor
- Guest relations management
- Professional appearance
- Relationship management
- Multitasking and organization
Timeline
Server
Texas Roadhouse
04.2025 - Current
Assistant Manager
City BBQ
01.2023 - 03.2025
Key Manager
Texas Roadhouse
07.2020 - 02.2023
High School Diploma -
Edison High School