Summary
Overview
Work History
Education
Skills
References
Timeline
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Katherine Overmyer

Brockport,NY

Summary

Proven leader with extensive experience at Party City, excelling in customer service and team leadership. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective conflict resolution and project management. Skilled in Office Suite Applications, adept at driving business goals with a keen focus on achieving results through innovative problem-solving and robust communication strategies.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Party City
Henrietta, NY
08.2023 - 02.2025
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented quality control measures to uphold company standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with safety regulations and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.

Retail Keyholder

Party City
Rochester, NY
12.2020 - 07.2023
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Maintained accurate inventory levels by conducting physical counts of stock items.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Greeted customers upon entry and assisted them in locating products.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Ensured compliance with all safety regulations within the store environment.
  • Trained new employees on proper customer service techniques, register operations, merchandising standards, safety protocols.
  • Opened and closed the store, ensuring accurate drawer and safe counts each shift.

Retail Sales Associate

Party City
Rochester, NY
08.2016 - 12.2020
  • Assisted customers with finding the right product for their needs.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Organized displays to attract customers and promote sales.
  • Created price tags and merchandise signs for new items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Education

Bachelor of Science - Criminal Justice

SUNY Brockport
Brockport
12-2021

Bachelor of Science - Sociology

SUNY Brockport
Brockport, NY
12-2021

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Time management
  • Project management
  • Communication
  • Problem-solving
  • Multitasking and organization
  • Proficient in Office Suite Applications

References

References available upon request.

Timeline

Assistant Manager

Party City
08.2023 - 02.2025

Retail Keyholder

Party City
12.2020 - 07.2023

Retail Sales Associate

Party City
08.2016 - 12.2020

Bachelor of Science - Criminal Justice

SUNY Brockport

Bachelor of Science - Sociology

SUNY Brockport

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Katherine Overmyer