Katherine Pazos Estrada
Spokane Valley,Washington
Summary
Dynamic and organized professional with a strong background in customer service . Proven ability to enhance efficiency through effective multitasking and relationship building. Skilled in data entry and maintaining confidentiality, consistently resolving customer issues to ensure satisfaction and foster loyalty. Committed to delivering compassionate care and support in all interactions.
Overview
6
6
years of professional experience
Work History
Receptionist
CMK Construction
Spokane Valley, WA
08.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Senior Caregiver
Brookdale Assisted Living
Spokane Valley, WA
07.2023 - 06.2025
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
Server
Fujiyama Japanese Steak House & Bar
Liberty Lake, WA
06.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/ Buzzer
Palenque Mexican Restaurant
Liberty Lake, WA
04.2021 - 06.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier/ Server
Marandos Bar and Restaurant
Spokane, WA
03.2019 - 06.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
University High School
Spokane Valley, WASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Respectful and compassionate
- Multitasking and organization
- Strong ethics
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
CMK Construction
08.2024 - Current
Senior Caregiver
Brookdale Assisted Living
07.2023 - 06.2025
Server
Fujiyama Japanese Steak House & Bar
06.2022 - 06.2023
Server/ Buzzer
Palenque Mexican Restaurant
04.2021 - 06.2022
Cashier/ Server
Marandos Bar and Restaurant
03.2019 - 06.2021
University High School