KATHERINE PENA
The Bronx,NY
Summary
Retail management and bookkeeping professional supporting daily store operations, payroll processing, and accurate financial recordkeeping. Uses QuickBooks, ADP, and Excel to maintain organized records, assist with accounting tasks, and deliver reliable customer service in fast-paced retail settings.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Manager & Bookkeeper
Emporium Supermarket Corp.
01.2023 - Current
- Managed daily store operations to enhance business performance.
- Processed payroll using ADP and maintained accurate employee payment records.
- Use QuickBooks and Microsoft Excel for bookkeeping and financial tasks.
- Maintain bookkeeping records and assist with accounting and financial documentation.
- Coordinated daily business activities to ensure smooth store operations.
- Provide customer service, address customer concerns, and maintain positive customer relationships.
Cashier
Emporium Supermarket Corp.
01.2017 - 01.2023
- Processed customer purchases and handled cash, credit, and other payment transactions to ensure smooth checkout experiences.
- Ensured accuracy when processing transactions and handling cash, minimizing errors and discrepancies.
- Delivered friendly and professional customer service in busy supermarket environment, enhancing customer satisfaction.
- Assisted customers with questions and helped resolve issues.
- Supported daily store operations and collaborated with team members.
Education
Bachelor's Degree - Business Administration
CUNY Lehman College
Bronx, NY10-2026
Psychology Coursework -
CUNY York College
Queens, NYSkills
- QuickBooks
- ADP Payroll
- Payroll Processing
- Microsoft Excel
- Financial Recordkeeping
- Accounting support
- Budget control
- Inventory Management
- Customer communication
- Cash handling
- Business Operations
- Data analysis
- Multitasking
- Time management
- Problem-solving
- Staff Training
- Microsoft Word
Certification
Adult and Pediatric First Aid/CPR/AED, Completed: May 22, 2026, Valid Through: May 22, 2028
Languages
Spanish
Professional
English
Professional
French
Limited
Timeline
Manager & Bookkeeper
Emporium Supermarket Corp.
01.2023 - Current
Cashier
Emporium Supermarket Corp.
01.2017 - 01.2023
Bachelor's Degree - Business Administration
CUNY Lehman College
Psychology Coursework -
CUNY York College