Katherine Perez
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Lead
The Home Depot Inc
Odessa, TX
05.2021 - 10.2021
- Implemented continuous improvement initiatives that led to significant reductions in processing time for customer orders.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all employees within the department.
- Reduced inventory discrepancies by conducting regular audits and implementing corrective measures when necessary.
- Coordinated with customer service representatives to resolve any issues related to order fulfillment promptly and effectively.
- Optimized storage systems within the warehouse facility, leading to increased space utilization without compromising product accessibility or safety standards.
- Sent emails to communicate order status and informed customers of back-orders or delivery delays.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Guest Advocate
Target
Odessa, TX
05.2019 - 05.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Stocked, tagged and displayed merchandise as required.
Cashier
Church's Chicken
Odessa,TX
07.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree -
Odessa High School
Odessa, TXSkills
- Strong Organization
- Positive Attitude
- Critical Thinking
- Email and Phone Communication
- Safety standards
- Staff Training
Languages
English
Spanish
Timeline
Order Fulfillment Lead
The Home Depot Inc
05.2021 - 10.2021
Guest Advocate
Target
05.2019 - 05.2021
Cashier
Church's Chicken
07.2017 - 04.2018
No Degree -
Odessa High School