Katherine Perez Privado

Monitored guest flow to minimize wait times during busy shifts, improving overall satisfaction.

Managed waitlist and provided timely wait-time estimates to enhance guest experience.

Handled reservations and call-ahead seating requests in accordance with restaurant policy to ensure efficient service.

Seated guests at tables according to reservation schedules. and manage table rotation to help servers maintain balanced sections.

Communicate with servers, managers, and other team members to ensure smooth service.

Managed guest complaints and concerns professionally.

Assist with takeout orders and direct guests to the appropriate pickup area.

Keep the host stand, lobby, and waiting area clean and organized.

Follow restaurant policies, safety standards, and service procedures

• Seat guests according to table availability and server rotation.
• Managed waitlist, providing guests with accurate estimated wait times to enhance dining experience.
• Monitored dining room availability and guest flow to optimize seating efficiency and reduce wait times.
• Communicate with servers, managers, and other hosts to ensure smooth service.
• Assisted with call-ahead seating and reservation requests, ensuring alignment with restaurant policy and maximizing guest satisfaction.
• Assisted guests with inquiries about services and menu options to enhance their experience.
• Follow restaurant cleanliness, safety, and customer service standards.

• Exceeded sales goals, directly contributing to improved store performance.
• Recommend products based on customer needs and preferences.
• Promoted Gap Credit Card to customers, enhancing their shopping experience and driving store loyalty.
• Operate the cash register and process purchases, returns, and exchanges.
• Inform customers about promotions, discounts, and store policies.
• Maintain a clean , organized , and visually appealing sales floor.
• Restock merchandise and organize clothing displays.
• Monitored merchandise levels to ensure inventory accuracy and availability.
• Collaborate with team members to ensure a positive shopping experience.

Follow store procedures for loss prevention and workplace safety.