Katherine Pollack
Argires Specialty Group
LANCASTER,PA
15
years of professional experience
Detail-oriented healthcare administrative professional with experience in prior authorizations, claims management, and front desk operations. Skilled in communicating with providers, payers, and patients to resolve issues, protect schedules, and keep care moving.
Work History
Authorization Specialist/Front Desk Receptionist
4 Years 10 Months- Coordinated prior authorization requests with payers, ensuring complete documentation and timely submission.
- Verified insurance eligibility and benefits to support accurate authorization processing.
- Monitored authorization statuses and followed up with carriers to prevent care delays.
- Prepared and reviewed clinical records for medical necessity and payer requirements.
- Communicated with providers and insurance representatives to resolve authorization issues.
- Tracked denials and appeals, organizing supporting documentation for reconsideration.
- Maintained accurate authorization records in patient management systems and payer portals.
- Updated internal teams on authorization outcomes to support scheduling and treatment planning.
Front Desk Receptionist
4 Years 10 Months- Managed patient check-in, scheduling, and front desk flow to support efficient daily operations.
- Coordinated incoming calls, messages, and appointment requests to route patients appropriately.
- Verified insurance details and updated patient records with accuracy in practice management systems.
- Processed copayments, balances, and billing information while maintaining organized financial records.
Surgery Scheduler
4 Years 10 Months- Coordinated surgical schedules with providers, facilities, and patients to maintain accurate daily case flow.
- Verified insurance benefits and obtained prior authorizations for surgical procedures.
- Communicated preoperative instructions and arrival details to patients, ensuring readiness for surgery.
- Updated scheduling changes in EHR systems to prevent conflicts and reduce delays.
Office Assistant
5 Months- Managed incoming calls, routed messages, and resolved patient inquiries promptly and professionally.
- Coordinated patient scheduling, appointment confirmations, and daily front desk operations with accuracy.
- Processed patient records, insurance documents, and confidential paperwork according to office procedures.
- Supported physicians and clinical staff with chart preparation, referrals, and administrative follow-up.
- Prior authorizations for any testing that needed to be ordered
Front Desk, Billing, Medical Records, Scheduling
9 Years 5 Months- Demonstrated self-motivation by completing tasks without supervision.
- Adapted to fast-paced environments by maintaining focus and efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Learned new tasks rapidly to ensure project continuity and success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma
Skills
Medical terminology
Insurance verification
Claims management
Data management
Patient management
Data management proficiency
Medical coding
Effective communication
Timeline
Authorization Specialist/Front Desk Receptionist
Argires Specialty Group
12.2021 - CurrentRead More
Front Desk Receptionist
Argires Speciality Group
12.2021 - CurrentRead More
Surgery Scheduler
Argires Specialty Group
12.2021 - CurrentRead More
Office Assistant
Pulmonary Associates of Lancaster
07.2021 - 12.2021Read More
Front Desk, Billing, Medical Records, Scheduling
Physician's Surgery Center of Lancaster
09.2011 - 02.2021Read More
McCaskey High School
High School Diploma
Read More