Katherine Quintanilla
Las Vegas
Summary
Motivated and adaptable college student with a strong foundation in retail and customer service, eager to take on new challenges and contribute to team success. Skilled in product knowledge, inventory management, and creating positive customer experiences through friendly and effective communication. Proven ability to manage multiple tasks in fast-paced environments while maintaining a positive attitude. Demonstrates a strong work ethic, attention to detail, and the ability to quickly learn and implement new skills. Ready to bring energy, dedication, and excellent service to new roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Key Holder
Stance
05.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Used the Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching the issues.
- Maintained knowledge of various store departments, and was available to operate the cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build or maintain visual displays when necessary.
Team Lead
Poppy's Frozen Yogurt and Ice cream
02.2021 - 08.2021
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Education
Associate of Science - (Pre) Associate of Science in Nursing
College of Southern Nevada
Las Vegas, NV10-2028
GED -
Desert Oasis High School
Las Vegas, NV05.2021
Skills
- Store Operations Oversight (BOH/FOH)
- Strong Interpersonal Skills
- Delegation and supervision
- Data-Driven Marketing Strategy
- Customer Inquiry Management
- Responsive to Evolving Requirements
Languages
Spanish
Native/ Bilingual
English
Full Professional
Education and Training
true,other,other
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association / Expires in 2026
Timeline
Lead Key Holder
Stance
05.2022 - Current
Team Lead
Poppy's Frozen Yogurt and Ice cream
02.2021 - 08.2021
Associate of Science - (Pre) Associate of Science in Nursing
College of Southern Nevada
GED -
Desert Oasis High School
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