Katherine Ramos
Boston,MA
Summary
Administrative and operations professional with experience across human resources, airport operations, badge coordination, reception, inventory management, fueling coordination, and customer service. Skilled in recordkeeping, administrative workflows, and employee and visitor support. Strength in cross functional communication and daily operational coordination in fast paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Administrative Assistant /Data Entry Clerk
FSM Group Inc
07.2025 - Current
- Coordinated daily operations for FSM Group Inc. administrative team, enhancing workflow and communication.
- Performed administrative support in airport fueling operations, including inventory coordination, recordkeeping, and daily workflow support.
- Entered data to support report generation and document tracking for smoother daily operations.
- Tracked office supplies inventory and streamlined procurement tasks for improved efficiency.
- Managed inventory activities, maintained accurate records, and supported daily operations through clear communication with internal teams.
- Facilitated submission of employee applications to airport administration, ensuring timely processing.
Fueling Admin Assistant / Badge Coordinator
Swissport Fueling
03.2024 - 07.2025
- Coordinated scheduling of fuel operations, ensuring timely service delivery.
- Kept accurate records of fuel transactions and inventory levels.
- Built organized filing systems for fueling-service documentation.
- Supported fueling operations, including delta-related activities and into-plane coordination, while assisting with administrative tasks and maintaining organization across departments.
- Collaborated with team members to streamline operational workflows.
- Reviewed administrative processes, identified areas for improvement, and enhanced accuracy.
Dental Front Office Receptionist
Assembly Dental
09.2023 - 01.2024
- Coordinated patient scheduling and appointment confirmations, enhancing office efficiency.
- Assisted with insurance verification processes to keep patient information and coverage details accurate.
- Processed billing and payment transactions promptly, aiding in reduction of outstanding balances and sustaining cash flow.
- Kept patient records organized in dental practice management software for easier access.
- Managed treatment plans to support better patient outcomes.
- Supported initiatives that increased patient satisfaction and enhanced treatment efficacy.
- Worked with healthcare professionals to support complete care delivery.
Human Resources Specialist/ Badge Coordinator
Swissport Usa/ Cargo
02.2021 - 09.2023
- Developed and implemented comprehensive employee onboarding programs to enhance new hire engagement.
- Handled employee relations concerns, resolved conflicts, and supported a positive work environment.
- Delivered training sessions on HR policies and compliance to support staff development.
- Facilitated onboarding processes to ensure effective integration of new hires.
- Maintained employee records in HRIS and protected confidential personnel files.
- Prepared compliance documents, I-9 forms, and background check files.
- Addressed employee concerns and escalated issues to HR leadership.
- Coordinated benefits administration for enrollments, changes, terminations, and transfers to maintain accurate employee records.
- Generated reports to support HR compliance reviews.
- Assisted candidates with application steps, answered questions, completed background checks, provided I-9 forms, and handled drug screening paperwork.
- Reviewed job descriptions, identified needed updates, and revised content accordingly.
Education
High School Diploma -
Charlestown High School
Charlestown, MA06-2021
Associate of Arts - Health Sciences
Bunker Hill Community College
Charlestown, MA06-2027
Skills
- Data entry
- Office administration
- Report generation
- Recordkeeping
- Patient scheduling
- Scheduling and appointment management
- Insurance processing
- Database management
- Word and Excel
- Microsoft Outlook
- Filing and data archiving
- Supply chain coordination
- Customer service
Certification
- First Aid/CPR Certified
Languages
- Spanish
- English
Timeline
Administrative Assistant /Data Entry Clerk
FSM Group Inc
07.2025 - Current
Fueling Admin Assistant / Badge Coordinator
Swissport Fueling
03.2024 - 07.2025
Dental Front Office Receptionist
Assembly Dental
09.2023 - 01.2024
Human Resources Specialist/ Badge Coordinator
Swissport Usa/ Cargo
02.2021 - 09.2023
High School Diploma -
Charlestown High School
Associate of Arts - Health Sciences
Bunker Hill Community College