Katherine Ramos Fajardo
Cambridge,MA
Summary
Dynamic professional with extensive experience at the City of Cambridge, excelling in tax processing and customer support. Proven ability to enhance operational efficiency through innovative online applications and comprehensive training. Strong problem solver skilled in Microsoft Excel and adept at managing multiple projects simultaneously. Committed to delivering exceptional service and fostering community engagement.
Overview
14
14
years of professional experience
Work History
Assessing/Administrative Assistant
City of Cambridge
Cambridge, MA
2016.09 - Current
- Assist the general public with excise tax and real estate applications and appeals, real estate exemptions and abatement questions and answer a myriad of telephone inquiries.
- Resolve problems relative to real estate, excise and personal property tax by review and analysis of situations as they pertain to the Massachusetts General Laws, Chapter 59.
- Provide administrative data entry and clerical support for the manager of assessing operations.
- Supported the development and launch of an innovative online application by providing critical feedback and testing, leading to successful release on schedule.
- Provided comprehensive training on how to use online applications to process applications, resulting in increased accuracy, efficiency, and speed.
- Created a GIS report for an abutter list, among other GIS projects, and provided guidance to taxpayers on how to utilize GIS.
Finance/Accountable Receivable
City of Cambridge
Cambridge, MA
2013.09 - 2016.09
- Responsible for the cashier collection and reconciliation of all taxes including Real Estate, Personal Property, and Excise taxes as well as Water and Sewer bill collection.
- Provided excellent customer service to the taxpayers and the public who call and/or visit the Finance Department.
- Processed mail in a daily basis.
- Responsible for the preparation of cash letters and reconciliation of all checks processed through Century Bank.
- Organized and created new files/spreadsheets through Microsoft Word.
- Scanned work & file all daily cash receipts.
- Responsible for multiple projects such as: unclaimed checks on Real Estate and Personnel Property; process adjustments payments for misapplied on Real Estate Tax, Personnel Property; researcher and process Municipal Lien Certificates.
- Updated Morgan Stanley, Govolution credit card fee, Invoice cloud and RBS spreadsheet.
Junior Counselor
Phillips Brooks House Association
Cambridge, MA
2012.07 - 2013.08
- Designed one to two hours of academic curriculum for school age 5-6 children per week.
- Taken an active role in leading classroom activities and taught with the Senior Counselor.
- Served as a mentor to the children in the camp.
- Modeled community building and leadership during camp collaborations.
- Established a safe play environment for the children.
Education
Business Administration - Finance
Southern New Hampshire University
New Hampshire05.2021
University of Massachusetts
Boston, MA05.2018
Associate Degree - Business Administration
Bunker Hill Community College
Boston, MA12.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Tyler
- PeopleSoft
- Munis
- DocSTAR
- Vision
- Viewpoint cloud
- GIS
- Administrative support
- Detail orientation
- Online applications
- Strong problem solver
- QuickBooks expert
Timeline
Assessing/Administrative Assistant
City of Cambridge
2016.09 - Current
Finance/Accountable Receivable
City of Cambridge
2013.09 - 2016.09
Junior Counselor
Phillips Brooks House Association
2012.07 - 2013.08
Business Administration - Finance
Southern New Hampshire University
University of Massachusetts
Associate Degree - Business Administration
Bunker Hill Community College