Katherine Reed
Sales And Guest Experience
Key West,FL
Summary
Highly motivated team member with extensive guest service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in guest service.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Sales and Reservations
Stock Island Marina Village
Key West , FL
2019.11 - 2020.12
- Collaborated with guests to maintain relationships and provide guests with thorough support and guidance.
- Maintained guest satisfaction while handling guest complaints quickly and professionally.
- Maintain complete working knowledge of 40 acre Marina and Hotel complex to include all partners on property to increase guest spend and up sell opportunities on property.
- Closed over $400,000 in sales each month, including preparing contracts and processing transient transactions.
- Continued to work through pandemic and identify opportunities to redirect revenue growth based on direct communication with guests.
Coffee Barista
Baby’s Coffee
Sugarloaf Key , FL
2019.07 - 2019.12
- Maintained supply levels in counter and customer areas to exceed customer expectations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Completed daily cash audits to correctly balance drawers at end of each shift.
- Maintained and operated espresso machines, and blenders.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Rental Booth Manager
Hydrothunder Of Key West
Key West , FL
2018.10 - 2019.07
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directed group of 7 shuttle drivers and lot associates handling daily and complex requirements of scooter and car rental department.
- Used guest relations expertise and analytical nature to resolve customer concerns and promote loyalty.
- Maintained financial accuracy when handling over $10,000 in revenue each day.
Accounts Receivable Manager
Key West Harbour Yacht Club
Key West , FL
2018.05 - 2018.10
- Verified discrepancies and resolved guest billing issues
- Posted customer payments by recording cash, checks and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Organized and maintained guest vessel insurance and documentation.
Executive Assistant
Dream Catcher Cherters
Key West , FL
2017.05 - 2018.05
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Screened calls and emails and initiated actions to respond or direct messages for 3 managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
Reservations Agent
Keys To Key West
Key West , FL
2017.05 - 2018.05
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Accounts Receivable Manager
The Westin Key West Resort And Marina
Key West , FL
2016.05 - 2017.01
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Communicated and retrieved outstanding balances from hotel guests and partners.
- Invoice and collect payments for events and weddings based on contracted schedule.
Concierge
Sunset Key Guest Cottages
Key West , FL
2014.03 - 2015.08
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport and events for visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - Mechanical Engineering
SUNY Maritime College
The Bronx, NY 2015.07 - 2017.05
Skills
Problem-solving skills
Timeline
Sales and Reservations
Stock Island Marina Village
2019.11 - 2020.12
Coffee Barista
Baby’s Coffee
2019.07 - 2019.12
Rental Booth Manager
Hydrothunder Of Key West
2018.10 - 2019.07
Accounts Receivable Manager
Key West Harbour Yacht Club
2018.05 - 2018.10
Executive Assistant
Dream Catcher Cherters
2017.05 - 2018.05
Reservations Agent
Keys To Key West
2017.05 - 2018.05
Accounts Receivable Manager
The Westin Key West Resort And Marina
2016.05 - 2017.01
No Degree - Mechanical Engineering
SUNY Maritime College
2015.07 - 2017.05
Concierge
Sunset Key Guest Cottages
2014.03 - 2015.08
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