Maira Arellano
Cambria,CA
Overview
17
17
years of professional experience
Work History
Sales & Reservations Coordinator
Cavalier Oceanfront Resort
San Simeon, CA
02.2020 - Current
- Developing new accounts, maintain existing accounts and implement sales strategy to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction.
- Ensure group and catering operational procedures are in place and being followed by all team members within the hotel.
- Solicitation of new and existing business to meet/exceed revenue goals. Including cold calls, direct sales calls and hotel tours.
- Seeking new customers through strategic outbound sales efforts for all segments
- Handling house inventory and working with OTAs and FIT companies contracted.
- Contracting new room blocks, business meeting, catering events and tour and travel.
Front Desk Supervisor
Cavalier Oceanfront Resort
San Simeon , CA
06.2017 - 07.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Stored guest valuables in safe and individual boxes for security.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Designed employee work schedules to address complete operational needs.
- Checked guests in out of hotel, made reservations and processed payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Assistant Manager/Pharmacy Technician
Cambria Drug And Gift
Cambria, CA
03.2014 - 06.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Front Desk Supervisor
San Simeon Pines Resort
Cambria, CA
02.2012 - 04.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Waitress/FOH Supervisor
Big Sur Cafe
San Simeon, CA
07.2005 - 01.2014
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Education
Hospitality And Food & Beverage
Penn Foster Career School
Scranton, PAPharmacy Technician
California Preparatory College
Van Nuys, CA04.2015
High School Diploma -
Coast Union High School
Cambria, CA06.2009
Skills
- Exceptional Customer Service
- Upselling
- Problem-solving skills
- Client Service
- Multi-tasking strength
- Sales expertise
- Excellent people skills
- Sales trends
- Product and Service Sales
Timeline
Sales & Reservations Coordinator
Cavalier Oceanfront Resort
02.2020 - Current
Front Desk Supervisor
Cavalier Oceanfront Resort
06.2017 - 07.2018
Assistant Manager/Pharmacy Technician
Cambria Drug And Gift
03.2014 - 06.2017
Front Desk Supervisor
San Simeon Pines Resort
02.2012 - 04.2014
Waitress/FOH Supervisor
Big Sur Cafe
07.2005 - 01.2014
Hospitality And Food & Beverage
Penn Foster Career School
Pharmacy Technician
California Preparatory College
High School Diploma -
Coast Union High School