Katherine Reinicke
Post Falls,ID
Summary
Dedicated customer service professional with over 20 years of experience in fast-paced environments. Proven track record in guest relations, conflict resolution, and enhancing satisfaction through effective communication. Versatile background across multiple roles in hospitality ensures a comprehensive understanding of guest needs.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Best Western Plus Coeur d’Alene Inn
Coeur d'Alene, Idaho
10.2020 - Current
- As a Front Desk Agent, I provided great guest experiences.
- Answered phones, made reservations, and checked guests in and out, ensuring smooth guest arrivals and departures.
- If any guest issues arise, I am also responsible for making it right and ensuring they leave our establishment satisfied.
- Guest satisfaction is always my number one priority, and I pride myself in knowing they had a great experience.
- Conducted night audit for nearly a year, ensuring accurate financial reporting.
- During that time, I was responsible for balancing all the end of day numbers from the hotel and restaurant/bar, then rolling the date in the computers.
- Night audit was responsible for ensuring the morning shift had everything ready for the day.
- Managed stocking of coffee and sundries, ensuring consistent availability for guest needs.
- Worked across multiple positions and departments, gaining diverse experience within the establishment.
- I started as a Bartender/Server and shortly after starting I was offered a position at the front desk.
- Assisted kitchen staff as a prep cook.
Server
Sharis Restaurant
05.2018 - 10.2020
- Greeting and seating guests.
- Taking and serving drink and food orders.
- Ensuring a great guest experience.
- Cleaning and stocking.
- Closing the restaurant and ensuring it is ready for the opening crew.
- Cash and credit card handling.
Server and Shift Manager
JB’S Restaurant
03.2016 - 05.2018
- Promoted to shift manager after 6 months.
- From then on, I did both serving and shift managing.
- Closing the Restaurant and ensuring it is ready for the opening shift.
- Balanced credit cards and cash at shift end to ensure accurate financial reporting.
- Conducted regular inventory checks to ensure optimal stock levels and availability.
- Ensure all guests and employees were taken care of.
- Greeting and Seating guests.
- Taking and serving food and drink orders.
- Maintained stocked and clean salad bar to enhance guest experience.
Skills
- Front desk operations
- Reservation management
- Check-in procedures
- Night audit
- Cash handling
- Credit and cash payments
- POS systems
- Reservation systems
- Customer relationship management
- Inventory control
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Staff training
- Listening skills
Timeline
Front Desk Agent
Best Western Plus Coeur d’Alene Inn
10.2020 - Current
Server
Sharis Restaurant
05.2018 - 10.2020
Server and Shift Manager
JB’S Restaurant
03.2016 - 05.2018