Proficient in Microsoft Office
Katherine Reyes
-
Beltsville,MD
Summary
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Unit Secretary
Friends House Retirement Community
Sandy Spring, MD
06.2020 - Current
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Drafted unit correspondence, memos, and department updates.
- Managed incoming calls and directed to appropriate department.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Admissions Officer
Friends House Retirement Community
Sandy Spring, MD
08.2021 - Current
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Safeguarded patient data in compliance with HIPAA and Friends House Nursing Home facility policies.
- Greeted patients warmly to increase comfort and create rapport.
- Accurately inputted patient and insurance information into company's computer system using Point Click Care.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
Cashier
Red White & Blue Thrift Store
Laurel, MD
09.2019 - 03.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed new promotions and monitored price changes.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Secretary
St. Marks Evangelist Church
Hyattsville, MD
08.2018 - 07.2019
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided onboarding and training for new support staff.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Drafted agendas, recorded minutes and created documents to facilitate meetings.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and greeted callers enthusiastically.
- Reviewed and balanced daily bank deposits and deposit report.
- Provided clerical support to company employees by copying, faxing and filing documents.
Conference Services Assistant
Kirkland & Ellis Law Firm
Washington, DC
09.2016 - 08.2017
- Deliver invoices to ensure that the company will receive the materials they need.
- Set up conference rooms to ensure that clients will be satisfied with their visit.
- Help stock the materials in the closet so that the company will have everything they need to satisfy the guest.
Education
High School Diploma -
Don Bosco Cristo Rey Highschool And CWSP
Silver Spring, MD 06.2016 - 08.2017
High School Diploma -
Penn Foster Highschool
Online 09.2017 - 09.2019
CNA/GNA - Nursing
Cambridge Nursing School
Gaithersburg, MD 06.2021 - 11.2021
IT Support Specialist - IT Support Specialist
Penn Foster Career School
Scranton, PA 03.2022 - Current
Skills
Effective communication
Customer follow up
Clerical Support
Teamwork and Collaboration
Analytical and Critical Thinking
Critical Thinking
Planning and Coordination
MS Office
First Aid/CPR
Point Click Care Software Proficiency
Software
Bilingual English and Spanish
Communication - Customer Service
Organization
Time Management
Telephone Etiquette
Certification
CNA - Certified Nurse Assistant
Timeline
IT Support Specialist - IT Support Specialist
Penn Foster Career School
03.2022 - Current
GNA - Geriatric Nursing Assistant
11-2021
CNA - Certified Nurse Assistant
10-2021
Admissions Officer
Friends House Retirement Community
08.2021 - Current
CNA/GNA - Nursing
Cambridge Nursing School
06.2021 - 11.2021
Unit Secretary
Friends House Retirement Community
06.2020 - Current
Cashier
Red White & Blue Thrift Store
09.2019 - 03.2021
Secretary
St. Marks Evangelist Church
08.2018 - 07.2019
High School Diploma -
Penn Foster Highschool
09.2017 - 09.2019
Conference Services Assistant
Kirkland & Ellis Law Firm
09.2016 - 08.2017
High School Diploma -
Don Bosco Cristo Rey Highschool And CWSP
06.2016 - 08.2017