KATHERINE REYES
Psychology Graduate | Customer Service Professional
Newark
Summary
Bilingual Psychology graduate with a strong foundation in behavior principles, customer service, and relationship-building. Experienced in managing challenging interactions with empathy, patience, and professionalism. Skilled in time management, communication, and maintaining a positive attitude in fast-paced environments. Eager to apply behavioral knowledge and interpersonal skills in a hands-on RBT role, supporting clients with compassion and consistency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
De Jesus Market
07.2020 - Current
- Delivered exceptional customer service by promptly responding to inquiries and independently resolving issues
- Greeted guests, assisted with product selection, and provided accurate store directions
- Fulfilled customer orders, supported inventory tracking, and assisted coworkers as needed
- Managed inventory by processing shipments, recording damaged/lost items, and maintaining stock accuracy
- Replenished merchandise, rotated stock, and ensured proper product presentation
- Consistently exceeded sales goals and maintained a high level of customer satisfaction
- Handled high-pressure situations with professionalism, resolving conflicts calmly and effectively
Student Assistant
Kean University
09.2022 - 05.2023
- Provided coverage of the front desk and phones and greets all callers and visitors in a courteous, polite, and professional manner.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
Bachelor of Arts - Psychology, Minor in Management
Kean University
Union, New Jersey08-2024
Skills
Languages: Bilingual – English & Spanish (Fluent)
Client Support: Customer Service Active Listening Conflict Resolution Empathy
Behavioral & Cognitive Skills: Analytical Thinking Problem-Solving Cultural Awareness
Professional Strengths: Time Management Adaptability Team Collaboration Attention to Detail
Technical Skills: Microsoft Word Microsoft Outlook
Community Service
Community-Based Care
September 2017 – Present
- Provided child supervision during community events
- Assisted with games, crafts, and group activities
- Helped support a fun and safe space for children
Timeline
Student Assistant
Kean University
09.2022 - 05.2023
Customer Service Representative
De Jesus Market
07.2020 - Current
Bachelor of Arts - Psychology, Minor in Management
Kean University
Similar Profiles
Luis DoleLuis Dole
Assistant Pastor at Iglesia Bautista De Jesus (Jesus Baptist Church)Assistant Pastor at Iglesia Bautista De Jesus (Jesus Baptist Church)
Juan Manuel Dueñas DíazJuan Manuel Dueñas Díaz
Auxiliar de enfermería at Residencia de ancianos Hospital de Jesus NazarenoAuxiliar de enfermería at Residencia de ancianos Hospital de Jesus Nazareno
Maria Gorete Severo da SilvaMaria Gorete Severo da Silva
Voluntária at Escola de Educação Especial Jesus de Nazaré -APAEVoluntária at Escola de Educação Especial Jesus de Nazaré -APAE
Imani HamlettImani Hamlett
Textiles at JD SportsTextiles at JD Sports
Aiesha S. HillAiesha S. Hill
Housing Stability Case Manager at YOUNG MEN’S CHRISTIAN ASSOCIATION (YMCA)Housing Stability Case Manager at YOUNG MEN’S CHRISTIAN ASSOCIATION (YMCA)