Katherine Reyes
Flagstaff,AZ
Summary
Results-driven office supervisor with expertise in patient care, staff training, and operational coordination. Committed to enhancing patient experiences through effective communication and problem-solving.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Office Supervisor/Back up Medical assistant
Virtuous Pain Center
Flagstaff, Arizona
03.2022 - Current
- Supervised daily office operations to cultivate a positive work environment.
- Coordinated patient scheduling and managed appointment reminders to enhance patient flow.
- Trained new staff on office procedures and protocols to ensure consistent patient service.
- Resolved patient inquiries and concerns with professionalism and empathy, improving patient satisfaction.
- Managed inventory of medical supplies and office materials.
- Mentored staff members on proper use of office equipment and procedures.
- Handled customer complaints regarding products or services with prompt resolution.
- Participated in recruitment processes, including interviewing prospective candidates.
Medical Office Manager/Medical Assistant
Northern Arizona Pain Institute
Flagstaff, Arizona
02.2018 - 03.2022
- Managed daily operations of a busy pain management clinic, ensuring smooth workflow.
- Supervised front office staff and coordinated patient schedules to maximize workflow efficiency.
- Trained and mentored staff on best practices in patient care to enhance service quality.
- Facilitated communication between medical providers and patients, enhancing patient satisfaction.
- Resolved patient inquiries and concerns promptly, enhancing overall experience.
- Ensured compliance with healthcare regulations and maintained industry standards.
- Oversaw billing collection and provided financial counseling to ensure accurate cash posting.
- Monitored inventory levels of supplies, ensuring adequate stock for daily operations.
Medical Assistant
Northern Arizona Orthopaedics
Flagstaff, Arizona
11.2015 - 02.2018
- Facilitated patient examinations and procedures, enhancing physician support and patient care.
- Assisted physicians by taking vital signs, gathering patient histories, and preparing patients for examinations.
- Educated patients on treatment plans and medication instructions thoroughly.
- Managed patient scheduling and appointment confirmations with high efficiency.
- Coordinated specialist referrals and follow-up appointments, ensuring continuity of patient care.
- Maintained cleanliness and proper equipment setup in examination rooms.
- Provided compassionate support to patients, contributing to a positive experience during visits and treatments.
Surgical Assistant
Northern Arizona Maxillofacial Surgeons
Flagstaff, Arizona
06.2007 - 10.2015
- Assisted surgeons during maxillofacial procedures to facilitate smooth operations.
- Prepared surgical instruments and supplies to ensure readiness for maxillofacial surgeries.
- Maintained sterile environments by adhering to infection control protocols.
- Communicated with surgical teams to coordinate comprehensive patient care.
- Provided post-operative support by addressing patient questions and concerns.
- Educated patients on pre-operative instructions and post-operative care to enhance recovery and compliance.
- Documented patient information and procedural notes to maintain accurate electronic health records.
- Arranged surgical equipment based on surgeons' specifications., tools, and supplies for procedures according to surgeons' preference cards.
Education
Medical Assistant
Apollo College
Tucson06-1994
Chemical Dependency
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Patient scheduling
- EHR management
- Billing management
- Inventory and medical supply management
- Regulatory compliance
- Patient care coordination
- Patient monitoring
- Post-operative care
- Staff training and development
- Customer relationship management
- Prioritization of urgent orders
- Patient education
Certification
- Radiology- Dental
- Surgical Anesthesia-IV administration with medication for oral surgery
- Medical Assistant
Timeline
Office Supervisor/Back up Medical assistant
Virtuous Pain Center
03.2022 - Current
Medical Office Manager/Medical Assistant
Northern Arizona Pain Institute
02.2018 - 03.2022
Medical Assistant
Northern Arizona Orthopaedics
11.2015 - 02.2018
Surgical Assistant
Northern Arizona Maxillofacial Surgeons
06.2007 - 10.2015
Medical Assistant
Apollo College
Chemical Dependency
Maricopa Community Colleges, Rio Salado Community College