Katherine Rodriguez
Cordova
Summary
Customer Service Representative with 6 years of experience in customer service and sales. Demonstrates strong communication and interpersonal skills, adept at building customer relationships and understanding needs. Proven ability to adapt to diverse groups and deliver exceptional service, consistently achieving high customer satisfaction ratings. Eager to learn and quick to adapt, consistently demonstrating a strong work ethic and punctuality in all tasks. Meticulously document customer interactions, ensuring data accuracy and improving service quality through precise information management. Provide empathetic and effective support, consistently receiving positive feedback and maintaining high customer satisfaction ratings. Work closely with team members to streamline support processes, fostering a cooperative and efficient work environment. Consistently engage customers with a positive attitude, fostering trust and long-term loyalty through exceptional service delivery. Analyzed customer interaction data to identify trends, leading to actionable insights that improved service delivery and customer retention.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
Cordova
10.2023 - 03.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
Store Associate
Aldi USA
12.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
Waitress
Waffle House
Jasper
05.2021 - 11.2021
- Followed safety protocols when handling hot plates or sharp objects.
- Utilized point-of-sale system to process payments from customers.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
BDC Agent
Freeway Honda
02.2021 - 09.2021
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Worked with sales department to develop sales strategies and techniques.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 125 outbound and inbound calls per day.
- Generated minimum of 75 new leads each day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Call Center Representative
Birmingham Southern College
10.2018 - 03.2020
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided exceptional customer service, ensuring high guest satisfaction and return rates through friendly and efficient service.
- Maintained accurate order records and ensured timely delivery, minimizing errors and enhancing customer dining experience.
- Worked closely with kitchen staff to streamline order processes, improving overall service speed and team cohesion.
- Assisted team members during busy shifts, demonstrating strong teamwork and commitment to a smooth operation.
- Trained new staff on service protocols, fostering a supportive environment and ensuring consistent service quality.
- Enhanced guest satisfaction by proactively addressing needs and resolving issues, fostering a loyal customer base.
Education
High school diploma or GED -
Astor Collegiate Academy
BronxSkills
- Cash Handling
- Cashiering
- Experience with Children
- Time Management
- Phone Etiquette
- Pricing
- Customer service
- Verbal Communication
- Sales Expertise
- Adapt to Diverse Groups
- Sales Trends
- Excellent People Skills
- Dispute Mediation
- Teamwork and Collaboration
Websites
Languages
Spanish, Native
Timeline
Customer Service Representative
Everise
10.2023 - 03.2025
Store Associate
Aldi USA
12.2021 - 07.2023
Waitress
Waffle House
05.2021 - 11.2021
BDC Agent
Freeway Honda
02.2021 - 09.2021
Call Center Representative
Birmingham Southern College
10.2018 - 03.2020
High school diploma or GED -
Astor Collegiate Academy