Katherine Rondeau
Shushan,New York
Summary
Dynamic professional with a proven track record at Jays Pizza, excelling in guest relations and conflict resolution. Demonstrated a enthusiastic effort in title processing and file management, enhancing customer satisfaction and operational efficiency. Skilled in fostering positive customer experiences and working hard towards the goal of document workflows, achieving success in effective training and leadership.
Overview
7
7
years of professional experience
Work History
Front of House Manager/Cook
Jays Pizza
Greenwich, NY
09.2021 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Title Clerk
OTTO CDJR
Greenwhich NY
11.2024 - 12.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Server
The Burger Den
Cambridge NY
08.2018 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High-school Diploma - NA
Salem Central School
Salem, NY2024
Skills
- Guest relations
- Conflict resolution
- Title processing
- File management
- Accuracy and precision
- Document review
- Data entry
- Attention to detail
- Excellent communication
Timeline
Title Clerk
OTTO CDJR
11.2024 - 12.2024
Front of House Manager/Cook
Jays Pizza
09.2021 - Current
Server
The Burger Den
08.2018 - 09.2020
High-school Diploma - NA
Salem Central School