Katherine Sanchez

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

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• Cultivated warm relationships with regular customers.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.