Summary
Overview
Work History
Education
Skills
Languages
Interests
Certification
Work Availability
Work Preference
Quote
Timeline
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Katherine Scronce

Katherine Scronce

Big Sandy,TN

Summary

Versatile and results-oriented professional with a strong background in customer service and team leadership, notably at Lowe's Walmart and Pizza hut. Excelled in enhancing customer satisfaction and loyalty, demonstrated through proficient handling of transactions and resolution of complaints. Skilled in inventory management and food preparation standards, with a commitment to work ethic, integrity, and time management.

Overview

27
27
years of professional experience

Work History

Cashier/Customer Service Cashier

Lowes
06.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • I was also being trained to work in the cash office.
  • Reason for leaving was that I was moving.

Prep Worker

TURNUP TRUCK
04.2024 - 06.2024
  • Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
  • Enhanced overall customer satisfaction by ensuring high-quality food preparation standards were consistently met and exceeded.
  • Enhanced food quality by ensuring proper storage techniques and maintaining cleanliness in prep areas.
  • Increased teamwork among staff members by actively seeking out areas where assistance was needed and offering support.

Certified Pharmacy Technician

Walmart
02.2011 - 11.2014


  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Head Server

Pizza Hut
06.2001 - 04.2007
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Concrete Finisher

Charlie Fleming
Camden, South Carolina
01.1998 - 12.2000
  • Set wood and other forming materials to prepare for concrete pours.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Collaborated with team members to ensure smooth transitions between different phases of the concrete placement process.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Shoveled materials such as dirt, gravel, and asphalt.
  • Created specific finishes on poured concrete.

brick layer

Self-employeed
Camden, South Carolina
01.1999 - 12.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills and hand tools.
  • Prepared work area using chalk lines, tapes, squares and levels.
  • Examined existing brick buildings to gauge need for repairs.
  • Maintained job site safety with strict adherence to OSHA regulations and proper use of personal protective equipment.

Education

High School Diploma -

Grand Valley High
Orwell, OH
06-1986

Skills

    Customer Service

    Customer Assistance

    Work Ethic and Integrity

    Patience and Empathy

    Time management skills

Languages

Spanish
Full Professional
american signlanguage
Full Professional
English
Native or Bilingual

Interests

  • Experimenting with different creative mediums, like oils, watercolors, to expand skills and techniques
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting

Interested in doing customer service working remotely

Certification

  • certified pharmacy technician October 2013-2026

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work from home optionFlexible work hoursWork-life balanceCareer advancement

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Cashier/Customer Service Cashier

Lowes
06.2024 - 08.2024

Prep Worker

TURNUP TRUCK
04.2024 - 06.2024

Certified Pharmacy Technician

Walmart
02.2011 - 11.2014

Head Server

Pizza Hut
06.2001 - 04.2007

brick layer

Self-employeed
01.1999 - 12.2000

Concrete Finisher

Charlie Fleming
01.1998 - 12.2000

High School Diploma -

Grand Valley High

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Katherine Scronce