Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Searl

Fremont,CA

Summary

Professional hospitality worker, ready to excel in a fast-paced environment. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable with a positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server

Nobu
03.2022 - Current
  • Delivered attentive and knowledgeable service in a fast-paced, high-volume restaurant.
  • Guided guests through menu selections, including chef specials, sake pairings, and premium dishes, leading to consistent upselling and increased check averages.
  • Maintained composure under pressure while balancing multiple tables and VIP guests.
  • Ensured compliance with health and safety regulations, upholding fine dining standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Access Operations Agent

Stanford Health Care
03.2021 - 03.2022
  • Answered and directed calls for nine Primary Care clinics and the COVID-19 response team with professionalism and empathy.
  • Scheduled patient appointments, including primary care visits, testing, and vaccination appointments, using Epic.
  • Collected and verified patient demographics and insurance for accurate registration.
  • Supported patients with COVID-19 inquiries, provided clear guidance on protocols, and escalated urgent health concerns as needed.
  • Handled a high call volume while maintaining accuracy, compassion, and adherence to HIPAA compliance.

Front Desk Receptionist

Visual Image Salon
03.2016 - 03.2020
  • Greet clients warmly and ensure a positive salon experience.
  • Schedule and confirm appointments via phone and booking software.
  • Handle payments, refunds, and product sales.
  • Manage incoming calls and answer service inquiries.
  • Completed bank deposits and vendor checks.

Education

Chabot College
Hayward, CA

Cosmetology License -

Cinta Aveda Institute
San Francisco, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Team collaboration
  • Multitasking and time management
  • Positive and professional
  • Problem Solving

Timeline

Server

Nobu
03.2022 - Current

Access Operations Agent

Stanford Health Care
03.2021 - 03.2022

Front Desk Receptionist

Visual Image Salon
03.2016 - 03.2020

Chabot College

Cosmetology License -

Cinta Aveda Institute

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