Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Shears

Mission Viejo,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Barista

Breezy
San Juan Capistrano, CA
09.2023 - Current
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Assisted team members during peak hours when necessary.
  • Completed opening, closing and shift change tasks by following company guidelines.

Sandwich Artist

Togos
Laguna Hills, CA
06.2023 - 07.2023
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Maintained cleanliness of work area throughout shift.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Team Member

Jersey Mike's Subs
Laguna Woods, CA
04.2023 - 06.2023
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.

Barista

Paris Baguette
Lake Forest, CA
03.2023 - 04.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Team Member

Pengo Drink Station
Laguna Hills, CA
01.2023 - 03.2023
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Received and accurately processed customer payments.
  • Stocked customer service stations with paper products or beverage preparation items.

Barista

Chocobean
Mission Viejo, CA
02.2022 - 11.2022
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Shift Leader

Ziggi's Coffee
Mission Viejo, CA
11.2021 - 02.2022
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Checked temperatures of freezers, refrigerators and heating equipment.

Barista Shift Lead

Dunkin' Donuts
Mission Viejo, CA
01.2020 - 07.2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Greeted guests with pleasant smile and superior customer service.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

Associate of Applied Science - History

Saddleback College
Mission Viejo, CA
05.2019

Skills

  • Customer Service
  • Cleaning
  • Technical Support
  • Stocking and Replenishing
  • Money Handling
  • Attention to Detail
  • Willingness to Learn
  • Flexible Schedule
  • Organizing Work Stations
  • Equipment Maintenance

Timeline

Barista

Breezy
09.2023 - Current

Sandwich Artist

Togos
06.2023 - 07.2023

Team Member

Jersey Mike's Subs
04.2023 - 06.2023

Barista

Paris Baguette
03.2023 - 04.2023

Team Member

Pengo Drink Station
01.2023 - 03.2023

Barista

Chocobean
02.2022 - 11.2022

Shift Leader

Ziggi's Coffee
11.2021 - 02.2022

Barista Shift Lead

Dunkin' Donuts
01.2020 - 07.2021

Associate of Applied Science - History

Saddleback College

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Katherine Shears