Katherine Shores
Newcastle,DE
Summary
Dynamic Assistant Manager with proven skills in team leadership, customer service, and effective sales strategies. Committed to enhancing operational efficiency and driving sales growth through staff training and development.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Sherwin-Williams Paint Store
Wilmington, DE
07.2021 - Current
- Led team in executing daily store operations, ensuring compliance with company standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Developed sales strategies that increased customer engagement and retention rates.
Full Time Sales Specialist
Sherwin-Williams Paint Store
Wilmington, DE
10.2014 - 07.2021
- Developed tailored paint solutions to meet customer needs and enhance satisfaction.
- Trained new staff on product knowledge and effective sales techniques.
- Analyzed market trends to inform inventory management and product selection.
- Led promotional campaigns that increased store traffic and boosted sales performance.
Manager on Duty
A.C. Moore
Wilmington, DE
10.2007 - 10.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
Education
High School Diploma -
Alexis I Dupont High School
Greenville, De06-2010
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Retail operations
- Employee scheduling
- Sales strategies
- Sales growth
Accomplishments
Two time MVP for Sherwin- Williams
Timeline
Assistant Manager
Sherwin-Williams Paint Store
07.2021 - Current
Full Time Sales Specialist
Sherwin-Williams Paint Store
10.2014 - 07.2021
Manager on Duty
A.C. Moore
10.2007 - 10.2014
High School Diploma -
Alexis I Dupont High School