Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Silva

Addison,TX

Summary


Detail-oriented, knowledgeable professional that offers an excellent ability to listen and attention to detail

Demonstrated success in building long-lasting relationships.

Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.

Effective time and project management skills.

Outstanding communication and interpersonal skills with a reputation for forming productive and long term relationships with clients

Strong critical thinking and problem resolution

Overview

21
21
years of professional experience

Work History

Residential Leasing Specialist

Ebby Halliday
05.2002 - Current
  • Excellent communication skills, both verbal and written
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Cultivated interpersonal skills by building positive relationships with others
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for clients to tour apartment communities and see available units and then conducted property tours with clients and answered any questions with regards to the leasing process.
  • Responded to messages and inquiries from various parties (clients and properties) and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained detailed records, using Excel spreadsheets and Word, of all clients that leased, and then followed up on regular basis to ensure retention and encourage repeat business and referrals.
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance
  • Demonstrated respect, friendliness and willingness to help wherever needed

Education

Bachelor of Arts - Languages

Wolverhampton University
Wolverhampton, England
05.1994

Skills

  • Phone and Email Etiquette
  • Microsoft Office
  • Client Retention
  • Customer Needs Assessments
  • Appointment Scheduling
  • Professional Relationships
  • Calm and Professional Under Pressure
  • Customer Relations

Timeline

Residential Leasing Specialist

Ebby Halliday
05.2002 - Current

Bachelor of Arts - Languages

Wolverhampton University

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Katherine Silva