Katherine St. Juste
Meriden,CT
Summary
Detail-oriented and bilingual Quality Control Specialist with a proven track record of rapid advancement in claims processing and mortgage compliance. Recognized for a strong work ethic and the ability to quickly master complex regulatory guidelines and financial documentation. Highly committed to continuous learning and professional growth, leveraging analytical skills to ensure accuracy and drive operational excellence.
Overview
13
13
years of professional experience
Work History
QC Specialist, Foreclosure Claims
Servbank
06.2022 - Current
- Perform comprehensive quality control audits on foreclosure claims to ensure accuracy and adherence to investor, state, and federal guidelines.
- Identify discrepancies or errors in claim filings and collaborate with the processing team to implement corrective actions.
- Review complex financial documentation and ensure all required state agency guidelines are met prior to final submission.
Claim Specialist II
Servbank
10.2020 - 06.2022
- Processed escalated and complex claims in strict accordance with mandated company guidelines.
- Investigated claims by gathering necessary reports, researching claim statuses, and confirming payments to ensure timely processing.
- Assisted in training and mentoring newer specialists while maintaining high personal metrics for accuracy and volume.
Claim Specialist I
Servbank
10.2019 - 10.2020
- Processed standard initial claims and filed required documentation in compliance with state regulations.
- Confirmed payments and researched claim statuses to ensure accurate processing.
- Gathered supporting information and generated reports to assist in the claims investigation process.
Customer Service Representative
Servbank
08.2018 - 10.2019
- Managed a high-volume call queue, handling up to 90 inbound customer calls daily.
- Generated Verifications of Mortgage (VOM) promptly at borrower requests.
- Identified customer issues and delivered efficient, effective resolutions to ensure high satisfaction.
Sales Associate
JCPenney
12.2012 - 09.2016
- Delivered proactive customer service, processed retail transactions, and maintained sales floor visual standards.
Customer Care Representative
Raymour & Flanigan
08.2014 - 02.2015
- Managed a multi-line phone system and performed accurate data entry to resolve customer inquiries efficiently.
Education
High School Diploma -
Crosby High School
Waterbury, CT01.2012
Skills
- Bilingual (English/Spanish)
- Claims Processing & Investigation
- Quality Control & Compliance
- High-Volume Call Management
- Customer Issue Resolution
- Data Entry & Database Navigation
Timeline
QC Specialist, Foreclosure Claims
Servbank
06.2022 - Current
Claim Specialist II
Servbank
10.2020 - 06.2022
Claim Specialist I
Servbank
10.2019 - 10.2020
Customer Service Representative
Servbank
08.2018 - 10.2019
Customer Care Representative
Raymour & Flanigan
08.2014 - 02.2015
Sales Associate
JCPenney
12.2012 - 09.2016
High School Diploma -
Crosby High School