Katherine Sullivan
Quincy,MA
Summary
Dynamic leader with proven expertise in enhancing customer engagement and streamlining operations at Stop and Shop Supermarkets. Excelled in mentoring staff and fostering a culture of teamwork, significantly improving store efficiency and appearance. Skilled in multitasking and effective communication, adept at driving sales and ensuring customer service through strategic planning and a detail-oriented approach.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Stop and Shop Supermarkets
10.2019 - Current
- Held two assistant store manager positions including customer service manager and non perishable manager.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired and mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries and resolve escalated customer issues effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delegated assignments based on team strengths to provide the best overall customer satisfaction.
- Maintained overall compliance in all external and internal audits.
Front End Manager
Stop and Shop Supermarket
09.2013 - 10.2019
- Provided excellent customer service by greeting and assisting customers and responding to customer inquiries.
- Responsible for all front end associates and creating a schedule to run an efficient front end.
- Supervised and coached new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain exceptional customer service.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Maintained all appropriate paperwork for overall store compliance .
Education
Communications
Westfield State University
Westfield, MASkills
- Customer service and engagement
- Strong communication
- Organized and detail oriented with a strong work ethic
- Mentoring and coaching
- Self motivated with a strong sense of personal responsibility
- Very Knowledgeable and extremely reliable
- Multitasking and work effectively in fast past environment
Timeline
Assistant Store Manager
Stop and Shop Supermarkets
10.2019 - Current
Front End Manager
Stop and Shop Supermarket
09.2013 - 10.2019
Communications
Westfield State University