Katherine Tacuri
Newark,NJ
Summary
Results-driven healthcare operations professional with a decade of expertise optimizing workflows and enhancing patient experiences. Demonstrated capacity in managing patient scheduling, compliance, and team training to elevate service standards and operational efficiency. Bilingual in English and Spanish, facilitating effective communication in diverse environments.
Overview
15
15
years of professional experience
Work History
Medical Office Associate I
Atlantic Health System
01.2024 - Current
- Coordinate daily front-office operations in a high-volume healthcare setting.
- Manage patient scheduling, registration, referrals, and insurance verification.
- Support providers and clinical teams by ensuring efficient patient flow and administrative accuracy.
- Resolve patient concerns and maintain exceptional service standards.
- Train and support staff on scheduling procedures, workflows, and patient service best practices.
- Ensure compliance with HIPAA and organizational policies.
Patient Service Representative
RWJ Barnabas Health Medical Group (RWJBHMG)
Newark, NJ
01.2023 - 01.2024
- Collaborated with providers and insurance carriers to improve patient access to care.
- Managed patient scheduling, registration, insurance verification, and authorizations.
- Utilized Epic EHR to maintain accurate patient records and communications.
- Assisted patients with portal access and healthcare-related inquiries.
General Manager
The Committed Pig
Summit, NJ
03.2019 - 04.2020
- Directed all restaurant operations, including staffing, budgeting, inventory, and customer service.
- Recruited, trained, coached, and evaluated employees.
- Ensured compliance with health, safety, and operational standards.
- Improved employee performance and customer satisfaction through effective leadership.
Head Assistant Manager
The Committed Pig
Summit, NJ
09.2016 - 03.2019
- Supervised teams of 20+ employees and managed daily operations.
- Oversaw cash handling, scheduling, and labor cost management.
- Conducted employee evaluations and assisted with hiring and training.
Teller Manager
M&T Bank
Summit, NJ
11.2011 - 09.2016
- Led teller operations and staff performance initiatives.
- Delivered exceptional customer service while maintaining operational accuracy.
- Managed confidential financial information and ensured regulatory compliance.
Education
Associate of Science - Liberal Studies
Union County College
Union, NJHealth Sciences Certificate -
Academy of Allied Health & Science
Newark, NJSkills
- HIPAA compliance
- Epic EHR proficiency
- Healthcare administration
- Patient experience
- Workflow coordination
- Operations management
- Performance management
- Process improvement
- Microsoft Office Suite expertise
- Expense tracking
- Team leadership
- Conflict resolution
- Bilingual communication
Management Profile
Results-driven healthcare and operations professional with 10+ years of experience leading teams, optimizing workflows, and enhancing customer and patient experiences. Proven track record in staff supervision, operational management, training, scheduling, compliance, and service excellence across healthcare, banking, and hospitality environments. Bilingual in English and Spanish.
Timeline
Medical Office Associate I
Atlantic Health System
01.2024 - Current
Patient Service Representative
RWJ Barnabas Health Medical Group (RWJBHMG)
01.2023 - 01.2024
General Manager
The Committed Pig
03.2019 - 04.2020
Head Assistant Manager
The Committed Pig
09.2016 - 03.2019
Teller Manager
M&T Bank
11.2011 - 09.2016
Associate of Science - Liberal Studies
Union County College
Health Sciences Certificate -
Academy of Allied Health & Science