ILEEN QUILES
CARTERET,NJ
Summary
Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in two languages. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Hardworking surgical scheduler brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Medical Office Associate I
Atlantic Health Systems
Morristown, NJ
04.2023 - Current
- Manage Phone Calls
- Scanning documents in patients chart
- Verify Insurance Coverage
- Create new patient chart
- Check patients in and out for there appointment
- Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests
Surgery Scheduling Coordinator
Summit Medical Group
Berkeley Heights, NJ
05.2022 - 04.2023
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Scheduler Coordinator
NIKITA VARSHNEYA MD PA
Rahway, United States
07.2015 - 04.2022
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for Cardiovascular physician medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
Purchasing Coordinator
Endo Surgi Center
Union, NJ
06.2001 - 07.2015
- Created purchase orders and had each signed by production managers.
- Verified delivery of correct materials amounts to production pallets at right time.
- Contacted each vendor and recorded information regarding price, availability, and quality of products.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Education
High School Diploma -
JEFFERSON HIGH SCHOOL
Elizabeth, NJ06.2002
Skills
- Appointment Scheduling
- Taking Client Histories
- Scheduling Tests and Procedures
- Referral Verification
- CPT Coding
- Cash Handling
- Prescription Refills
- HIPAA Compliance
- Insurance Authorizations
- Outpatient Procedures
- Patient Eligibility Requirements
- Medical Coding
- Payment Scheduling and Collection
- Office Management
- Problem Solving
- Detail-Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Associate I
Atlantic Health Systems
04.2023 - Current
Surgery Scheduling Coordinator
Summit Medical Group
05.2022 - 04.2023
Scheduler Coordinator
NIKITA VARSHNEYA MD PA
07.2015 - 04.2022
Purchasing Coordinator
Endo Surgi Center
06.2001 - 07.2015
High School Diploma -
JEFFERSON HIGH SCHOOL