Deanna Trilla
7 Balint Drive Yonkers,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Stocker
Costco
Yonkers, NY
10.2023 - Current
- Stocked shelves efficiently to maintain optimal product availability and presentation.
- Assisted in inventory management by organizing and labeling merchandise accurately.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Monitored stock levels and communicated needs to supervisors for replenishment.
- Assisted in preparing audit documentation and reports for compliance reviews.
- Completed audits in accordance with regulations and procedures.
- Supported the completion of high-quality audits with diligent documentation and attention to detail.
- Managed multiple priorities effectively, ensuring timely completion of assigned tasks without compromising quality of work.
Special Services Associate
Home Depot
Yonkers, NY
03.2023 - 12.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Performed special service desk operations.
Delivery Driver Helper (Seasonal)
UPS
Yonkers, NY
11.2022 - 01.2023
- Assisted driver with product or package deliveries to residential and commercial locations.
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Prevented damage to packages and products by correctly securing loads.
Special Education Teacher's Aide
Easterseals
The Bronx, NY
02.2020 - 06.2022
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Handled various routine tasks, duties and procedures and followed specific instructions.
- Helped with inventory, care and maintenance of classroom equipment and technology tools.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Special Needs Babysitter
Henry & Laurie Ruffin
Bronx, NY
06.2015 - 02.2022
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Education
Associate of Science - Sign Language
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
St. Raymond's High School
BronxSkills
- Customer Service and Assistance
- Quality Assurance
- Inventory Control
- Stock Replenishment
Timeline
Stocker
Costco
10.2023 - Current
Special Services Associate
Home Depot
03.2023 - 12.2023
Delivery Driver Helper (Seasonal)
UPS
11.2022 - 01.2023
Special Education Teacher's Aide
Easterseals
02.2020 - 06.2022
Special Needs Babysitter
Henry & Laurie Ruffin
06.2015 - 02.2022
Associate of Science - Sign Language
LaGuardia Community College of The City University of New York
High School Diploma -
St. Raymond's High School